Right to work in the United Kingdom. Every registered contractor must hold the legal right to work in the United Kingdom at the time of registration and throughout the period of their engagement with the platform. The VCSI conducts ongoing right-to-work monitoring in accordance with applicable UK law. Where a contractor's right to work expires, is revoked, or is subject to any restriction, the contractor must notify the platform immediately. Access to the platform's technology will be suspended until the matter is resolved.

Identity verification. Every contractor must provide satisfactory proof of identity at onboarding. Identity documents must be genuine, current, and unaltered. The platform does not accept digitally modified identity documents. Submission of a falsified or altered identity document constitutes the most serious category of breach under this Standard and will result in immediate and permanent technology access refusal and referral to relevant authorities.

Valid driving licence. Every contractor must hold and maintain a valid driving licence appropriate to the vehicle they use for deliveries. The licence must be current and must not be subject to endorsements, disqualifications, or restrictions that would affect the contractor's legal ability to drive for commercial purposes. The contractor must notify the platform immediately of any change to the validity or status of their licence.

Hire and reward vehicle insurance. Every contractor must hold and maintain valid vehicle insurance covering hire and reward activities for the vehicle used for deliveries. Standard personal motor insurance does not cover delivery activities and does not satisfy this requirement. The contractor is solely responsible for ensuring their insurance is adequate, current, and covers their delivery activities. The platform does not provide, arrange, or contribute to any contractor's insurance.

Independent contractor status. Every registered contractor operates as an independent contractor under their own Driver Subcontractor Agreement with Virtuous Restaurants Ltd. Nothing in this Standard, the Driver Subcontractor Agreement, or any platform communication creates or implies any employment, worker, agency, or dependent contractor relationship between any contractor and the platform. Contractors are free to operate their own businesses, work for other platforms and clients simultaneously, and set their own working patterns entirely.

Ongoing maintenance obligation. Every eligibility requirement in this Part is a continuing obligation. A contractor who ceases to satisfy any requirement — for any reason — must notify the platform immediately at driver.support@virtuousrestaurants.com. Continuing to access delivery opportunities while an eligibility requirement is not met constitutes a breach of this Standard and of the Driver Subcontractor Agreement.

Proof of right to work in the United Kingdom. A document or combination of documents from the Home Office's List A or List B as applicable to the contractor's immigration status. The VCSI will confirm which documents are required at the time of onboarding based on the contractor's circumstances.

Valid driving licence. The contractor's current UK driving licence (photocard). Both sides of the photocard must be submitted. Where a contractor holds a non-UK licence, additional documentation confirming the right to drive in the United Kingdom may be required.

Hire and reward vehicle insurance certificate. A current certificate of motor insurance confirming that the policy includes hire and reward cover for the vehicle used for deliveries. The policy must be in the contractor's name or must explicitly name the contractor as an insured party. The certificate must show the vehicle registration number, the period of cover, and the hire and reward class of use.

Vehicle registration document (V5C). The logbook for the vehicle used for deliveries, confirming the contractor as the registered keeper. Where the contractor uses a vehicle not registered in their name, a letter of authorisation from the registered keeper must be provided alongside the V5C.

National insurance number. The contractor's UK National Insurance number, confirmed in writing. This is required for the platform's legal compliance obligations and does not affect or evidence any employment relationship.

Bank account details for Stripe Express. Bank account details to which earnings will be settled through the platform's Stripe Express payment infrastructure. The account must be in the contractor's own name. The platform does not settle earnings to third-party accounts.

Document integrity obligation. All documents submitted must be genuine and unaltered. The VCSI uses document verification processes to check authenticity. Submission of any falsified, altered, expired, or otherwise invalid document is a fundamental breach of this Standard. It constitutes grounds for immediate and permanent technology access refusal and will be referred to the relevant authorities including but not limited to the police, HMRC, and the Home Office as appropriate.

Pre-seal photographic verification — mandatory on every collection. Before accepting a sealed order from a restaurant, the contractor must capture a timestamped photographic record of all order items laid out visibly through the platform's official driver application. A minimum of one photograph and a maximum of three photographs must be taken, collectively showing the complete order contents. The photograph must be captured before the tamper-evident seal is applied. The contractor must maintain continuous visual contact with all photographed items from the point of photograph capture until the seal is fully applied and the sealed package is in the contractor's physical possession. This photograph is the primary evidence record that protects the contractor against any subsequent claim of missing or incorrect items. A contractor who takes this photograph and obtains a valid PIN at delivery cannot have a payment adjustment made against that delivery regardless of any customer complaint. Where the platform's driver application implements a collection PIN mechanism, the contractor must present their collection PIN code to restaurant staff before receiving the order. The collection PIN constitutes the formal record of the contractor's identity at collection and the restaurant's confirmation that the order was released to the correct contractor.

Delivery PIN confirmation system. The delivery PIN is the primary handover confirmation mechanism. The contractor must present the sealed order to the customer, allow a reasonable inspection of external packaging — up to 30 seconds for standard item correspondence verification, and request the customer's delivery PIN to finalise handover. The PIN must be entered through the platform's customer application. The contractor must not leave the delivery address until either a valid PIN is received or the alternative confirmation procedure has been completed.

GPS location services during active deliveries. The contractor must have GPS location services enabled and active throughout every accepted delivery from the point of collection to the point of confirmed handover. GPS records generated through the platform application form part of the platform's evidence system for each delivery. Where GPS signal is genuinely lost due to circumstances outside the contractor's control, this must be documented as soon as signal is restored. Where a delivery address is in a block of flats, multi-unit building, or any premises containing multiple addressable units, GPS location confirmation alone does not constitute verified delivery to the correct unit. The contractor must verify the specific flat or unit number against the delivery address shown in the platform application before completing handover. The contractor's delivery photograph must capture the door number, floor indicator, or unit identifier of the specific unit to which the delivery is made. Where the contractor cannot verify the specific unit identifier from the delivery address provided, the contractor must contact Platform support on 07861409509 before completing handover.

Alternative confirmation procedure where PIN is unavailable. Where a customer cannot provide a PIN, the contractor must immediately contact Platform support on 07861409509 and follow the alternative confirmation procedure precisely: (a) attempt contact via all customer contact details on the order; (b) wait a minimum of 10 minutes from first attempted handover; (c) photograph the order at the delivery address with timestamp and GPS; (d) follow support's instruction on the final disposition of the order. The contractor must log their arrival at the delivery address through the platform application at the point of first attempted handover. The 10-minute period is measured from this logged arrival timestamp.

Multi-bag delivery documentation. Where an order comprises multiple bags or packages, the contractor must capture a single photograph showing all bags or packages simultaneously at the delivery address before presenting any item to the customer. This photograph constitutes the primary record of the total number of items presented for delivery. No individual bag may be handed to the customer before this photograph is captured.

Contactless delivery procedure. Where a customer has selected a contactless or leave-at-door delivery preference, the contractor must: (a) photograph the complete order placed at the specific location designated in the delivery instructions or at the door; (b) capture the door number or unit identifier visible in the same frame; (c) upload both photographs through the platform application immediately. Contactless delivery constitutes delivery completion from the point of photograph upload. Risk transfers to the customer from that point.

Evidence submission timeframe. All photographic evidence must be submitted through the platform's official driver application within 60 minutes of delivery. Evidence submitted outside this window may not be accepted for dispute purposes. This timeframe may be extended where a verified technical failure caused the delay.

Order integrity during transit. The contractor must maintain the integrity of every sealed order throughout transit. A contractor must not open, tamper with, interfere with, or break the seal of any sealed packaging under any circumstances. The seal is the primary evidence mechanism protecting the customer, the restaurant, and the contractor. Any concern about the contents of a sealed order must be raised with the restaurant before collection and with platform support if it arises during transit — never by opening the packaging.

Timely collection and delivery. The contractor must complete each delivery within a reasonable time having regard to the estimated route time displayed in the platform application. Where circumstances outside the contractor's control — including traffic, accident, or road closure — cause a material delay, this must be documented through the platform application as soon as it is safe and practicable to do so. An unexplained material excess of the estimated route time may be treated as a relevant factor in any subsequent dispute assessment.

Customer interaction. Customers must be treated with courtesy and professionalism at all times. Where a customer is difficult, aggressive, or unreasonable, the contractor must contact platform support and must not take matters into their own hands. Where a customer's behaviour constitutes a threat to the contractor's safety, the contractor must prioritise their own safety, leave the situation if necessary, and notify platform support and the police where appropriate.

Incident reporting during transit. Any incident during an active delivery — including vehicle breakdown, accident, damage to an order, or any event that prevents or materially delays delivery — must be reported to platform support immediately on 07861409509. The contractor must photograph their location, the order, and any relevant circumstances with timestamp and GPS at the point the incident is identified. A contractor who becomes genuinely uncontactable due to a verified medical emergency or road accident is not deemed to have abandoned the delivery provided they notify the platform within 24 hours of recovering the ability to do so.

Medical emergency at delivery address. Where a contractor encounters a customer who appears to be in immediate medical distress at the delivery address, or where circumstances give reasonable grounds to believe an occupant requires emergency assistance, the contractor must contact the emergency services on 999 immediately and notify platform support. The contractor must not leave the delivery address until emergency services have been contacted. No adverse consequence attaches to any contractor as a result of their reasonable response to such a situation including non-completion of the delivery.

Compliance with road traffic law. The contractor is solely responsible for complying with all applicable road traffic legislation, including speed limits, vehicle roadworthiness requirements, and requirements relating to mobile phone use while driving. The platform bears no liability for any traffic offence, penalty, or consequence arising from the contractor's use of their vehicle. The contractor's vehicle must be legally roadworthy at all times during their engagement.

Entirely voluntary participation. Participation in the platform's delivery operations is entirely voluntary. No contractor is under any obligation to access the platform's application, make themselves available, or accept any delivery opportunity at any time for any reason. The decision to participate, when to participate, and for how long is entirely the contractor's own.

No minimum engagement requirements. The platform does not impose or enforce any minimum level of availability, any minimum number of accepted deliveries, any minimum response time to delivery notifications, or any minimum period of engagement. A contractor who does not engage with the platform for any period of time — however long — faces no consequence of any kind for that non-engagement.

Freedom to work for others. Contractors are entirely free to work for other delivery platforms, businesses, or clients at the same time as being registered with this platform, and at any time. The platform operates on a non-exclusive basis. A contractor's work for any other platform or client is their own business and is of no concern to this platform.

Technology access and application use. During an accepted and active delivery — meaning a delivery that the contractor has voluntarily accepted through the platform application and has not yet completed or cancelled — the contractor must remain reachable through the platform application and must use the application to complete the delivery confirmation procedure. The application must not be closed or disabled during an active delivery. The contractor must use the official platform driver application for all delivery operations. Use of any other method to record or confirm deliveries is not accepted.

Technology access decisions. The platform may cease making its technology available to a contractor where specific verified grounds exist. These grounds are: a verified circumstance in which the contractor's continued access poses a material safety risk; a confirmed breach of the Driver Subcontractor Agreement — including confirmed insurance lapse, confirmed right-to-work failure, or confirmed fraudulent manipulation of delivery confirmation systems; or confirmed criminal conduct in connection with a platform delivery. Technology access decisions are documented in writing, identifying the specific verified event, and are disputable through the process in Part VI. The existence of this provision does not alter or evidence any employment or worker relationship. No contractor holds any right to continued access to the platform's technology.

Branded items — entirely optional. Branded items including jackets, bags, and equipment are available for optional purchase at virtuousrestaurants.com/equipment. Purchase is entirely the contractor's own decision and constitutes a separate commercial transaction independent of the Driver Subcontractor Agreement. Whether a contractor purchases, wears, uses, or displays any branded item — or chooses not to — has no effect whatsoever on the volume, frequency, or nature of delivery opportunities made available to them, on any technology access decision, or on any other aspect of their engagement with the platform. Purchased items are the contractor's personal property immediately upon purchase.