Effective Date: 1st May 2025
Business Name: Virtuous Restaurants Ltd
Website: www.virtuousrestaurants.com
Platform Services Usage and Privacy Integration: All use of the Virtuous Restaurants driver app, restaurant dashboard, ordering widgets, and any other associated services (collectively, the “Platform Services”) is governed by these Terms of Use and the Privacy Policy, which is incorporated herein by reference. Drivers and restaurants acknowledge and agree that they are solely responsible for the lawful, secure, and proper use of the Platform Services, including maintaining valid insurance, licenses, permits, and compliance with all applicable laws, regulations, health and safety requirements, and background check obligations. Drivers and restaurants must ensure timely and accurate handling of all orders, deliveries, and related data. Virtuous Restaurants may, at its sole discretion, suspend, restrict, or terminate access to the Platform Services for any violation of these terms, safety concerns, or noncompliance with platform-specific policies or guidelines, without liability. By using the Platform Services, drivers and restaurants expressly consent to the collection, use, storage, and sharing of personal and sensitive information as outlined in the Privacy Policy and agree to review and comply with it alongside these Terms of Use. Failure to comply with any part of these Terms or the Privacy Policy may result in legal action, indemnification obligations, and other remedies permitted under applicable law.
By using the Platform, all parties agree to be bound by the Delivery Responsibility, Risk Allocation and Accountability Policy, including any future updates or amendments, and acknowledge that any deliberate coordination to circumvent its provisions is prohibited and may result in civil or criminal liability.
Use of the Virtuous Restaurants “my driver app”, virtuousdashboard.com, ordering widgets, and any other associated platforms (collectively, the “Platform Services”) is subject to these Terms of Use as well as the Virtuous Restaurants Privacy Policy. Drivers and restaurants acknowledge that they are responsible for proper and lawful use of the Platform Services, including compliance with all operational rules, account security, licensing, insurance, and documentation requirements, and ensuring accurate and timely handling of orders and deliveries. By accessing or using the Platform Services, drivers and restaurants expressly agree to abide by all platform-specific policies, instructions, and guidelines, and acknowledge that failure to comply may result in suspension, restriction, or termination of access, without liability to Virtuous Restaurants. The Privacy Policy, incorporated herein by reference, governs the collection, use, storage, and sharing of personal and sensitive information on the Platform Services, and all users must review and agree to it in conjunction with these Terms of Use.
By using Virtuous Restaurants, you acknowledge and agree that Virtuous Restaurants is solely a technology platform connecting independent restaurants, independent delivery drivers, and customers, and does not prepare, cook, or deliver food, employ, supervise, or control restaurants or delivery drivers, or guarantee the quality, safety, legality, or timely delivery of any orders.
Mandatory Service Fee: All orders placed through our QR ordering system may a mandatory service fee, which covers technology, payment processing, and operational support for digital table service. If applicable, this fee is displayed clearly before checkout and is non-refundable once an order is submitted.
Restaurants and delivery drivers are independent contractors and are solely responsible for compliance with all applicable laws, regulations, health and safety requirements, including any required background checks, and for the preparation, quality, safety, and timely delivery of all orders, as well as for maintaining any required insurance, licenses, or permits. Delivery drivers will be paid on a per-job basis only, and Virtuous Restaurants may vet, review, or verify their insurance, licenses, and permits; however, drivers remain solely responsible for ensuring their insurance and documentation are valid, up to date, and compliant with all applicable laws, and Virtuous Restaurants assumes no liability for any failure on the part of a driver to maintain or provide proper insurance or documentation.
#UKTier4Hosting on the home page indicates that AI assistant call logs and dashboard data are hosted in Tier 4 UK-compliant facilities. Other services, systems, or data may not be hosted in Tier 4 facilities.
There are only TWO official direct communication channels for contacting Virtuous Restaurants® administrators:
1️⃣ Virtuous Restaurants® Onboarding Drivers Group — for onboarding, general questions, and support.
2️⃣ Virtuous Restaurants® Registered Drivers Group — for approved independent delivery opportunities.
💬 WhatsApp: ❌ No official WhatsApp group or account exists.
Any person or number claiming to represent Virtuous Restaurants® on WhatsApp is unauthorised and should be treated as a scam.
Do not respond — block and report immediately.
📋 Driver Group Access Guidelines:
1️⃣ Onboarding Drivers Group: You may join this group by filling out the enquiry form at virtuousrestaurants.com/become-our-driver or by scanning the QR code on the business card.
2️⃣ Registered Drivers Group: Access is restricted. You must complete the registration form, be approved, and be manually added by an admin to join.
Users must be of legal age and otherwise eligible to enter into binding agreements. All risk related to food, services, deliveries, payments, or any acts, omissions, or errors of restaurants, delivery drivers, customers, or third parties lies entirely with the restaurant or driver providing such services, and Virtuous Restaurants disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement, and liability shall be limited to the maximum extent permitted by law. Users may not engage in prohibited conduct, including fraud, illegal activities, harassment, or violation of third-party rights, and may not misuse the platform’s intellectual property, content, software, logos, or user-generated material. Users are responsible for maintaining the confidentiality and security of their accounts, passwords, and any credentials, and for all activity conducted under their accounts.
Virtuous Restaurants is not responsible for refunds, disputes, losses, damages, payments, recommendations, ratings, or any issues arising from third-party services. You agree to indemnify, defend, and hold harmless Virtuous Restaurants, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses, including attorneys’ fees, arising from your use of the Platform, any orders or deliveries, any violation of law, or any breach of these terms. Virtuous Restaurants may, at its sole discretion, suspend, restrict, or terminate access to the Platform for any user at any time for violations of these terms, safety concerns, or other reasons, without assuming any liability. Virtuous Restaurants is not liable for delays, failures, or damages caused by events beyond its reasonable control, including natural disasters, technical failures, or public health emergencies.
Virtuous Restaurants may modify or update these terms at any time, and continued use of the Platform constitutes acceptance of such changes and any notices provided electronically. By using the Platform, you expressly waive any claims against Virtuous Restaurants arising from the acts, omissions, or errors of restaurants, delivery drivers, customers, or third parties, and acknowledge that your use of the Platform is entirely at your own risk. If any part of these terms is found to be unenforceable, the remainder shall remain in full force and effect. These terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, and you agree that any disputes will be resolved exclusively in the courts of such jurisdiction or through binding arbitration where permitted by law, including a waiver of any right to participate in class actions.
All users agree to be bound by the Virtuous Restaurants Ltd Delivery Responsibility, Risk Allocation, and Accountability Policy, which forms part of the contractual framework and is enforceable alongside these Terms of Use.
All content, information, materials, statements, examples, case studies, testimonials, and other communications on this website (collectively, “Content”) are provided for informational purposes only. While Virtuous Restaurants Ltd endeavors to provide accurate and up-to-date information, no representation, warranty, or guarantee is made, express or implied, that any Content will result in any particular outcome, performance, or business success.
Restaurant referrals for the Virtuous Delivery Platform must be submitted exclusively through the official lead-generation form at virtuousrestaurants.com/enquiry. Any referrals made via other channels, including through the affiliate program or personal methods, are invalid and will not be credited. Compliance with this process is required to ensure proper tracking, approval, and eligibility for referral recognition.
Driver referrals for the Virtuous Delivery Platform must be submitted exclusively through the official lead-generation form at virtuousrestaurants.com/become-our-driver. Any referrals made via other channels, including through the affiliate program or personal methods, are invalid and will not be credited. Compliance with this process is required to ensure proper tracking, approval, and eligibility for referral recognition.
The Affiliate Program and the Virtuous Delivery Platform (driver registration) are completely separate programs, each governed by its own distinct agreements, terms, and conditions.
Past results, examples, stories, or testimonials are not indicative of future results and are included solely for illustrative purposes. Any reliance on the Content is strictly at your own risk, and you acknowledge that results will vary based on numerous factors beyond our control, including but not limited to your actions, circumstances, and market conditions.
By using this website, you expressly agree and acknowledge that:
No contractual or legal obligation arises from any statement, claim, or representation made on this website regarding results.
Virtuous Restaurants Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from reliance on the Content.
Any testimonial, review, or case study included on this website does not constitute a promise, warranty, or guarantee, and cannot be relied upon as such in any legal proceeding.
This disclaimer is intended to be interpreted broadly to protect Virtuous Restaurants Ltd from any claim of guaranteed results, and will apply to the fullest extent permitted under applicable law.
The Platform acts solely as a digital intermediary connecting Customers with Partner Restaurants and independent Drivers. The Partner Restaurant is the seller of any food or beverages ordered via the Platform. The Platform does not prepare, handle, package, or sell food and accepts no responsibility for the quality, safety, description, or allergen content of any items supplied by the Partner Restaurant.
The parties acknowledge that the Platform’s status as an intermediary depends on its operational role. If the Platform requires or exercises direct control over a Partner Restaurant’s food preparation, packaging standards, or menu content, the Platform will assume corresponding legal obligations and liabilities with respect to those activities.
If a delivery driver arrives at your premises claiming to be associated with our platform, the driver must present the exact order number and access to the platform App. A restaurant staff member is required to verify both the driver’s status and the order information before releasing the order. Restaurants that fail to follow this verification procedure assume full responsibility for any resulting issues. The platform expressly disclaims all liability for orders released without proper verification, including situations where a driver claiming to be from the platform is not registered in the platform’s system.
Virtuous Restaurants® hereby notifies all customers, drivers, partners, and third parties that the only authorised and official email addresses for any inquiries, support requests, or correspondence are:
support@virtuousrestaurants.com (emails from this address are authorised)
driver.support@virtuousrestaurants.com (emails from this address are authorised)
resolutions@virtuousrestaurants.com (emails from this address are authorised)
vaibhav@virtuousrestaurants.com (emails from this address are authorised)
admin@virtuousrestaurants.com (emails from this address are authorised)
virtuousrestaurants@outlook.com (emails from this address are authorised)
notifications@legalesign.com (emails from this address are authorised)
Any communication purporting to be from Virtuous Restaurants® that is sent from any other email address, domain, or source is UNAUTHORISED, FRAUDULENT, and NOT affiliated with Virtuous Restaurants®. Virtuous Restaurants® expressly disclaims any responsibility or liability for any correspondence, transactions, commitments, or actions arising from such unauthorised communications.
Recipients are expressly warned not to respond, provide information, or take any action based on communications from unapproved email addresses. Virtuous Restaurants® reserves the right to take legal action against any party impersonating or misrepresenting the company in any form of correspondence.
By interacting with the above-listed official email addresses, you acknowledge and agree that these are the sole authorised communication channels and accept the terms set forth herein.
By accessing or using this website, you acknowledge and agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms, you must immediately cease access to and refrain from using the website. Your continued use of the website constitutes acceptance of these terms, and you agree to comply with all applicable laws, regulations, and policies. We reserve the right to modify, update, or amend these terms, and such changes will be effective upon posting. It is your responsibility to review these terms and conditions to ensure your compliance.
Continued use of the Platform constitutes acceptance of any updates or amendments to these Terms of Use.
Nothing in these Terms of Use is intended to limit or exclude statutory rights of consumers under applicable law.
All content on this website — including but not limited to:
Written copy (sales pages, landing pages, email sequences, blog posts)
Strategies, frameworks, and detailed descriptions of our system
Designs, media, branding assets
Proprietary templates, processes, and workflows
All content, logos, trademarks, and other materials on this website are the exclusive intellectual property of Virtuous Restaurants Ltd and are protected by UK and international copyright law. You acknowledge and agree that no part of this site or its content may be copied, reproduced, distributed, republished, displayed, posted, or transmitted in any form or by any means (including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise) without the prior written consent of Virtuous Restaurants Ltd. Any unauthorised use of the website’s content may result in legal action, including but not limited to full claims for infringement of intellectual property rights, and other legal remedies available under applicable law. All rights not expressly granted herein are reserved by Virtuous Restaurants Ltd.
You may:
View the site using a standard web browser
Share links to public pages
You may not, under any circumstances, without the express written consent of Virtuous Restaurants Ltd:
Copy, duplicate, reproduce, or clone any content, materials, or intellectual property from this website for any commercial, personal, educational, or any other purpose, including but not limited to distribution, public display, or transmission.
Use, replicate, or distribute any of our proprietary frameworks, designs, offerings or any other purpose that may compete with or undermine the interests of Virtuous Restaurants Ltd.
Scrape, extract, harvest, or reproduce any portion of our website’s content or data, either manually or through automated means, for use on other websites, platforms, or systems, including for the purpose of creating derivative works, compiling databases, or any other use that may violate our intellectual rights.
Any unauthorised use, reproduction, or distribution of content, frameworks, or intellectual property from this website will be considered a violation of Virtuous Restaurants Ltd’s intellectual property rights and may result in legal action, including but not limited to claims for infringement, as well as penalties under UK and international laws.
DMCA Content Protection And Enforcement: All content on this website is the exclusive property of Virtuous Restaurants Ltd and is protected under copyright law. Unauthorised copying, reproduction, or distribution of any content is strictly prohibited.
We enforce our intellectual property rights vigorously through the Digital Millennium Copyright Act (DMCA) takedown procedures and other legal actions as necessary to protect our content.
To support enforcement, we maintain detailed records and timestamped archives of the website’s content using trusted web archiving services. These archives serve as official proof of ownership and content history and will be used to uphold our rights against infringement.
Any attempt to steal, misuse, or infringe upon our content will be met with swift and decisive legal response, including but not limited to DMCA takedown notices and litigation if required.
Eligibility: By using the Platform Services, you represent and warrant that you are of legal age to form binding contracts in your jurisdiction and meet all eligibility requirements. Minors and ineligible users are prohibited from accessing or using the Platform. Virtuous Restaurants Ltd reserves the right to suspend or terminate accounts found to be in violation of this requirement.
All content and materials on this website are safeguarded by advanced intellectual property protection services. We actively monitor and protect our assets, and will take swift action to address any unauthorised use or infringement. Our proactive approach ensures that any content violations are promptly identified and removed, with legal remedies pursued as necessary under applicable laws.
We actively monitor and track all forms of unauthorised duplication or use of our intellectual property. In the event that infringement is detected:
Immediate Action: We will promptly issue formal takedown notices to the relevant platforms, services, or parties involved, demanding the immediate removal of the infringing content.
Legal Enforcement: We reserve the right to pursue all available legal remedies, including but not limited to seeking damages, injunctive relief, and any other actions deemed necessary to enforce our rights and protect our intellectual property under both UK and international copyright, trademark, and other applicable laws.
Financial Consequences: Infringers may be held accountable for any resulting financial loss, including recovery of legal costs, administrative fees, and damages as part of any legal proceedings undertaken to defend our intellectual property rights.
All disputes, controversies, or claims arising out of or in connection with these Terms, including any claims of breach, fraud, or negligence, shall be finally resolved by binding arbitration in England and Wales, administered under the rules of the London Court of International Arbitration (LCIA). The parties waive any right to class or collective actions. These Terms shall be governed by and construed in accordance with the laws of England and Wales.
To the maximum extent permitted by law, Virtuous Restaurants Ltd’s total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by the user for services on the Platform.
Deliberate falsification of delivery records, orders, or payment disputes may result in permanent account termination and criminal prosecution.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Parties consent to exclusive jurisdiction of the courts of England and Wales.
Indemnification: Users agree to indemnify, defend, and hold harmless Virtuous Restaurants Ltd, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising out of: (a) your misuse of the Platform Services; (b) violation of these Terms of Use or applicable laws; or (c) any action or omission by you that causes harm to Virtuous Restaurants Ltd or third parties.
The Platform may assign or transfer its rights or obligations under this Agreement without the Restaurant’s consent in connection with a merger, acquisition, or sale of substantially all of its assets. Any other assignment or transfer shall require the Restaurant’s prior written consent, which shall not be unreasonably withheld.
This site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of those external sites.
Third-Party Content: The Platform may contain links, integrations, or content from third-party services. Virtuous Restaurants Ltd does not control, endorse, or guarantee the accuracy, legality, safety, or performance of any third-party content. Users acknowledge that any interactions with third-party services are at their own risk, and Virtuous Restaurants Ltd disclaims all liability arising from such use.
Force Majeure: Virtuous Restaurants Ltd shall not be liable or responsible for any delay, failure, or disruption in the Platform Services caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, network failures, or technical malfunctions.
Records and Evidence: Virtuous Restaurants Ltd maintains records of Platform activity, transactions, communications, and other relevant data, which may serve as evidence in disputes or legal proceedings. Users consent to the collection and retention of such records in accordance with these Terms of Use and the Privacy Policy.
The information provided on this website is for general informational purposes only and is provided ‘as is.’ It does not constitute, and should not be construed as, legal, financial, business, or professional advice. Virtuous Restaurants Ltd makes no representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of any information presented on this site.
By accessing or using this site, you acknowledge and agree that any reliance on such information is at your own risk. Virtuous Restaurants Ltd expressly disclaims any liability for any actions, decisions, or outcomes arising from the use or reliance on any content on this website.
Under no circumstances shall Virtuous Restaurants Ltd be held liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or business opportunities, resulting from or arising out of the use of, or reliance on, any information contained on this website. You are solely responsible for seeking appropriate professional advice before making any business, financial, or legal decisions based on the content provided here.
Virtuous Restaurants does not guarantee uninterrupted access to the Platform Services and shall not be liable for temporary downtime, delays, or errors caused by technical issues or maintenance.
Virtuous Restaurants is not a party to any payment transactions between restaurants, drivers, or customers and is not responsible for errors, delays, or disputes arising from payments.
7.1 Submission of Lead-Generation Form
All prospective drivers seeking to participate with Virtuous Restaurants® must submit their information exclusively via the official lead-generation channel, accessible through driver.support@virtuousrestaurants.com. Submission through any other means, including email from unauthorised addresses, third-party links, social media platforms, or direct messaging applications, shall be deemed invalid and shall confer no rights to onboarding or subsequent participation. Submission of the lead-generation form is an application for consideration only and does not constitute approval or acceptance into the onboarding process. Virtuous Restaurants® reserves full discretion to review submitted information, verify identity, assess compliance with operational requirements, and determine eligibility based on internal capacity, legal compliance, and other operational criteria. By submitting the form, drivers acknowledge and agree that submission alone does not create employment, agency, or contractual rights and that Virtuous Restaurants® is under no obligation to accept any individual. All eligibility and onboarding decisions are made in accordance with applicable UK equality and anti-discrimination laws.
7.2 Invitation to Onboarding Telegram Group
Upon verified receipt and preliminary review of the lead-generation form on virtuousrestaurants.com/become-our-driver, drivers may receive an invitation to join the official Virtuous Restaurants® Onboarding Drivers Telegram Support Channel. This group functions solely as a secure pre-registration waiting area where applicants may receive general updates and administrative reminders. Registration and document submission via the registration form link sent via driver.support@virtuousrestaurants.com are mandatory for consideration, and drivers may request clarification from the administrator regarding acceptable documentation or procedural steps. No operational training, company policy distribution, or work assignments will occur in this group. All communications from Virtuous Restaurants® administration within the Onboarding Telegram Group are official, and any private messages or off-platform contact claiming to represent the administration are fraudulent and must be ignored, blocked, and reported. Drivers remain responsible for the security and privacy of their own Telegram accounts while participating in the group.
7.3 Registration and Approval
Following participation in the Onboarding Telegram Group, drivers must complete all onboarding procedures as directed, including verification of identity, submission of required documentation, and acknowledgment of Virtuous Restaurants® Terms & Conditions. Approval to advance to the Registered Drivers Telegram Group is contingent upon satisfactory completion of these onboarding requirements and review by Virtuous Restaurants® administration. Approval is discretionary and may be withheld for non-compliance, incomplete information, operational limitations, or any other lawful reason. Drivers acknowledge that registration and approval do not establish employment, agency, or contractual rights, and that access to the Registered Drivers Telegram Group is a privilege extended solely to approved participants.
7.4 Registered Drivers Telegram Group
Only drivers approved through the registration and verification process shall be invited to join the Registered Drivers Telegram Group. This group serves as the exclusive channel for posting delivery opportunities, official operational instructions, and company communications related to driver assignments. Posting, claiming, or performing delivery work outside this group is unauthorised and invalid. Drivers are solely responsible for adhering to all operational, legal, and safety procedures when accepting or performing delivery assignments. Virtuous Restaurants® shall not be liable for disputes, missed opportunities, accidents, or any other outcomes arising from participation or non-participation in activities outside the official Telegram group.
7.5 Job Acceptance and Claims
Delivery opportunities may be posted publicly in the Registered Drivers Telegram Group. Acceptance of any opportunity is voluntary and does NOT constitute the formation of employment or contractual rights. Where multiple drivers express interest in a posted opportunity, assignments shall be made according to the Job Claim Policy, which requires drivers to both reply to the post and contact the administration by telephone to confirm acceptance. Drivers must strictly and safely comply with all lawful measures and operational requirements for platform use and assigned jobs. Virtuous Restaurants® reserves the right to enforce its Job Claim Policy and operational rules without exception.
7.6 Security, Fraud, and Data Protections
Drivers must ensure that their Telegram usernames, contact information, and associated devices remain accurate, active, and secured against unauthorised use. Drivers are solely responsible for the security of their personal Telegram accounts and must take all reasonable measures to prevent unauthorised access. Only messages posted within the official Onboarding or Registered Drivers Telegram Groups are considered legitimate communications from Virtuous Restaurants®. Any communication outside these official channels claiming to be from administration is fraudulent and must be blocked, deleted, and reported immediately. Virtuous Restaurants® shall process, store, and use Telegram data, including usernames, messages, and participation logs, exclusively for onboarding, operational, compliance, and recognition purposes in accordance with the company Privacy Policy and applicable data protection laws. Withdrawal of consent for data processing may be exercised at any time but does not affect the lawfulness of prior processing.
7.7 Voluntary Participation and Liability
Participation in the Onboarding and Registered Drivers Telegram Groups is entirely voluntary and independent. Drivers acknowledge that access to the Registered Drivers Telegram Group and the opportunity to accept delivery assignments are privileges, not rights, and do not create employment, agency, or contractual relationships. Drivers are responsible for ensuring their own safety, insurance coverage, and compliance with all operational, legal, and regulatory requirements while performing any deliveries or related tasks. Virtuous Restaurants® shall not be liable for any losses, disputes, accidents, or actions taken outside the official Telegram groups, nor for consequences arising from unauthorised communications or security breaches. Drivers and restaurants acknowledge that all Platform rules, policies, and communications, including any cross-referenced documents, are collectively binding, and compliance with them does not create employment or agency relationships under UK law, including IR35. All operational requirements, participation conditions, and data processing practices are clearly disclosed and consented to, and no voluntary participation, control measures, or prior actions shall be interpreted as creating rights, obligations, or liabilities beyond those explicitly stated in these Terms.
7.8 Termination and Administration Authority
Virtuous Restaurants® reserves the right to remove or suspend any driver from the Onboarding or Registered Drivers Telegram Groups at any time, with or without notice, for non-compliance, inactivity, or operational requirements. Decisions made by administration regarding group participation, job assignments, or approval status are final and binding. Removal or suspension does not release drivers from previously accepted Terms & Conditions or legal obligations, including confidentiality and compliance duties. Drivers and subcontractors acknowledge that they are engaged as independent contractors in compliance with applicable UK tax and employment laws, including IR35 where relevant, agree to implement recommended security measures to protect accounts and communications, and understand that all company policies, procedures, and cross-referenced terms are collectively binding, with any ambiguity interpreted in favour of maintaining the integrity and enforceability of these agreements.
7.9 Mandatory Reasonable Security Measures
Users must implement all reasonable security measures, including multi-factor authentication and safeguarding account credentials, to prevent unauthorised access; failure to do so does not create liability for Virtuous Restaurants provided platform security standards are met.
7.10 Limited Liability Compliance with UK Law
Any exclusions or limitations of liability in these Terms shall apply only to the extent permitted under UK law and shall not affect statutory rights of consumers or liabilities arising from gross negligence or willful misconduct.
Results from the implementation of our strategies, offers, and custom software solutions may vary significantly due to a variety of factors, including but not limited to your restaurant’s location, niche, expertise, market conditions, team experience, food quality, food presentation, customer service, and other operational elements that make up success.
While our product suite is meticulously designed to enhance brand value, improve customer engagement, and support potential revenue growth, no specific financial outcomes or performance metrics are guaranteed. Any examples or case studies provided on this website are for illustrative purposes only and should not be interpreted as indicative of future results.
By using this website and engaging with our services, you understand and explicitly agree that Virtuous Restaurants Ltd cannot be held liable for any performance, results, or outcomes resulting from the application of any content, strategy, product, or specialised software offered or referenced herein. You further acknowledge that success is dependent on numerous factors outside the control of Virtuous Restaurants Ltd, and that we make no promises or warranties, express or implied, regarding the financial success or operational improvements you may achieve by utilising our solutions.
In no event shall Virtuous Restaurants Ltd be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or any loss of profits, revenues, business opportunities, or data arising from your use of, or reliance on, any content or services provided on this website.
If you have questions regarding these terms, please contact:
Company: Virtuous Restaurants Ltd
Email: support@virtuousrestaurants.com
Phone: +44 78 61 409509
We are committed to handling all complaints and concerns fairly, promptly, and confidentially.
If you wish to raise a complaint or concern regarding our services, please contact our Customer Relations team at resolutions@virtuousrestaurants.com
We will acknowledge receipt of your message within three (3) business days and aim to provide a full written response within fifteen (15) business days.
All complaints are recorded and investigated in accordance with our internal complaints procedure.
Depending on the nature of the issue, possible outcomes may include explanations, corrective actions, refunds, or other appropriate remedies.
If you are dissatisfied with the outcome, you may request a further review by a senior representative of our Customer Relations team.
We treat all complaints with fairness and seriousness, maintain confidentiality, and use the feedback received to improve our services for all users, including customers, restaurants, and delivery partners.
If, after following our complaints process, you remain dissatisfied with our response, you may have the right to refer the matter to independent or alternative dispute resolution (ADR) in accordance with applicable UK consumer law. We will provide details of any recognised ADR provider upon request, and we remain committed to resolving concerns fairly and transparently throughout the process.
Further details regarding our complaints and resolution framework, including how complaints are assessed and resolved, are set out in our Delivery Responsibility, Risk Allocation and Accountability Policy, which forms part of these Terms and is available on our website.