Effective Date: 14th May 2026
Last material amendment: 14th May 2026 (incorporation of the “Delivery Responsibility, Risk Allocation and Accountability Policy” as apex document confirmed and given express effect; all users who accepted these Terms prior to 14th May 2026 are deemed to have accepted this incorporation by their continued use of the Platform after that date, in accordance with the amendment and continued-use acceptance provisions of these Terms).
Business Name: Virtuous Restaurants Ltd
Website: www.virtuousrestaurants.com
Mobile Application Distribution Platforms: For mobile application distribution terms including Apple App Store and Google Play Store requirements see Section 12.2.
Platform Services Usage and Privacy Integration: All use of Virtuous Restaurants, Virtuous Restaurants Console, and Virtuous Restaurants Driver (as defined in Section 12.1), ordering widgets, and any other associated services (collectively, the “Platform Services”) is governed by these Terms of Use and the Privacy Policy, which is incorporated herein by reference. Drivers and restaurants acknowledge and agree that they are solely responsible for the lawful, secure, and proper use of the Platform Services, including maintaining valid insurance, licenses, permits, and compliance with all applicable laws, regulations, health and safety requirements, and background check obligations. Drivers and restaurants must ensure timely and accurate handling of all orders, deliveries, and related data. Virtuous Restaurants may, at its sole discretion, suspend, restrict, or terminate access to the Platform Services for any violation of these terms, safety concerns, or noncompliance with platform-specific policies or guidelines, without liability. By using the Platform Services, drivers and restaurants expressly consent to the collection, use, storage, and sharing of personal and sensitive information as outlined in the Privacy Policy and agree to review and comply with it alongside these Terms of Use. Failure to comply with any part of these Terms or the Privacy Policy may result in legal action, indemnification obligations, and other remedies permitted under applicable law.
The Platform may change the technology provider, software, or infrastructure used to deliver any aspect of the Platform Services at any time on reasonable notice to affected users. Such changes do not alter the parties’ contractual obligations or rights under these Terms.
The Platform may operate or introduce autonomous delivery mechanisms, including drone delivery, as part of its technology infrastructure. Where autonomous delivery is used, references to ‘driver’ in these Terms apply to the Platform’s autonomous delivery system for the purposes of the applicable order. Customers acknowledging delivery via the Platform’s confirmation mechanism when an autonomous delivery is used constitutes acceptance of the order under the same legal framework as PIN confirmation. The Platform’s Technology Partner Policy governs all delivery types including autonomous delivery.
By using the Platform, all parties agree to be bound by the Delivery Responsibility, Risk Allocation and Accountability Policy, including any future updates or amendments, and acknowledge that any deliberate coordination to circumvent its provisions is prohibited and may result in civil or criminal liability.
Users acknowledge that they are responsible for proper and lawful use of the Platform Services, including compliance with all operational rules, account security, licensing, insurance, and documentation requirements, and ensuring accurate and timely handling of orders and deliveries. By accessing or using the Platform Services, drivers and restaurants expressly agree to abide by all platform-specific policies, instructions, and guidelines, and acknowledge that failure to comply may result in suspension, restriction, or termination of access, without liability to Virtuous Restaurants. The Privacy Policy, incorporated herein by reference, governs the collection, use, storage, and sharing of personal and sensitive information on the Platform Services, and all users must review and agree to it in conjunction with these Terms of Use.
By using Virtuous Restaurants, you acknowledge and agree that Virtuous Restaurants is solely a technology platform connecting independent restaurants, independent delivery drivers, and customers, and does not prepare, cook, or deliver food, employ, supervise, or control restaurants or delivery drivers, or guarantee the quality, safety, legality, or timely delivery of any orders.
Restaurants and delivery drivers are independent contractors and are solely responsible for compliance with all applicable laws, regulations, health and safety requirements, including any required background checks, and for the preparation, quality, safety, and timely delivery of all orders, as well as for maintaining any required insurance, licenses, or permits. Delivery drivers will be paid on a per-job basis only, and Virtuous Restaurants may vet, review, or verify their insurance, licenses, and permits; however, drivers remain solely responsible for ensuring their insurance and documentation are valid, up to date, and compliant with all applicable laws, and Virtuous Restaurants assumes no liability for any failure on the part of a driver to maintain or provide proper insurance or documentation.
The following provisions apply exclusively to registered independent drivers and prospective independent drivers. They do not apply to customers or restaurant staff.
The authorised channels for contacting the Virtuous Restaurants® Support Team Administrator as a prospective or registered independent driver are:
1️⃣ driver.support@virtuousrestaurants.com — for onboarding, general questions, and registered independent driver support.
2️⃣ Virtuous Restaurants® Registered Independent Drivers WhatsApp Group — for approved independent drivers only. The Admin in this group communicates exclusively from the number 07587 095799.
Participation in the Virtuous Restaurants® Registered Independent Drivers WhatsApp Group is entirely voluntary and optional. Drivers are under no obligation whatsoever to join the group, remain in the group, respond to any messages (including availability checks or polls), indicate availability, accept any posted delivery opportunities, or maintain any minimum level of activity or engagement.
Leaving the group at any time, ignoring messages, declining opportunities, or not responding to availability inquiries carries no penalty, consequence, reduction in future opportunities, negative impact on status, or any other disadvantage. There is no mutuality of obligation — Virtuous Restaurants® is under no obligation to offer delivery opportunities or work to any driver, and drivers are under no obligation to accept, respond to, or be available for any opportunities.
The WhatsApp group is provided solely as an optional communication channel for general updates, basic support, and occasional public posting of delivery opportunities. It does not create, imply, or evidence any employment, worker, agency, partnership, or contractual relationship under UK law (including IR35 off-payroll working rules). Membership in or participation in the group does not entitle any driver to work, assignments, compensation guarantees, or preferential treatment, and does not form part of any ongoing service or engagement obligation.
The Admin posts delivery opportunities and operational communications exclusively as public broadcasts to this group. The Admin does not answer questions or respond to individual messages. For all questions and support, contact driver.support@virtuousrestaurants.com.
Any person or number claiming to represent Virtuous Restaurants® on WhatsApp or elsewhere is unauthorised and should be treated as a scam. Do not respond. Please block and report the sender immediately.
For official communication, only use the authorised email address or ask the Admin directly in this group.
For the Virtuous Restaurants Independent Registered WhatsApp Drivers Group: Access is restricted. You must complete the registration form, be approved, and be manually added by an admin to join.
Access is restricted solely for compliance with applicable UK laws and regulations. This restriction does not create or imply any form of employment relationship or employment obligation.
All risk related to food, services, deliveries, payments, or any acts, omissions, or errors of restaurants, delivery drivers, customers, or third parties lies entirely with the restaurant or driver providing such services, and Virtuous Restaurants disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement, and liability shall be limited to the maximum extent permitted by law. Users may not engage in prohibited conduct, including fraud, illegal activities, harassment, or violation of third-party rights, and may not misuse the platform’s intellectual property, content, software, logos, or user-generated material. Users are responsible for maintaining the confidentiality and security of their accounts, passwords, and any credentials, and for all activity conducted under their accounts.
To the maximum extent permitted by law, Virtuous Restaurants is not responsible for refunds, disputes, losses, damages, payments, recommendations, ratings, or any issues arising.
Virtuous Restaurants is not liable for delays, failures, or damages caused by events beyond its reasonable control, including natural disasters, technical failures, or public health emergencies.
Virtuous Restaurants may modify or update these Terms at any time. For material changes — including changes that affect user rights, liability, or dispute resolution procedures — notice will be provided via in-app notification or email before those changes take effect. Minor corrections and non-material clarifications may take effect upon posting without advance notice. Continued use of the Platform following notification of any change constitutes acceptance of the revised Terms as of their effective date. By using the Platform, you expressly waive any claims against Virtuous Restaurants arising from the acts, omissions, or errors of restaurants, delivery drivers, customers, or third parties, and acknowledge that your use of the Platform is entirely at your own risk. This waiver does not apply to any non-excludable consumer rights under applicable UK law, including rights under the Consumer Rights Act 2015. Consumers retain all statutory rights against the relevant party regardless of this provision.
All users agree to be bound by the Virtuous Restaurants Ltd Delivery Responsibility, Risk Allocation, and Accountability Policy (available at https://virtuousrestaurants.com/accountability/), which is incorporated into these Terms of Use by reference, forms an integral part of the contractual framework, and takes precedence over these Terms of Use in respect of all matters of responsibility, risk allocation, complaints, refunds and dispute resolution.
All content, information, materials, statements, examples, case studies, testimonials, and other communications on this website (collectively, “Content”) are provided for informational purposes only. While Virtuous Restaurants Ltd endeavors to provide accurate and up-to-date information, no representation, warranty, or guarantee is made, express or implied, that any Content will result in any particular outcome, performance, or business success.
Restaurant referrals for the Virtuous Delivery Platform must be submitted exclusively through the official lead-generation form at virtuousrestaurants.com/enquiry. Any referrals made via other channels, including through the Referral & Affiliate program or personal methods, are invalid and will not be credited. Compliance with this process is required to ensure proper tracking, approval, and eligibility for referral recognition.
Driver referrals for the Virtuous Delivery Platform must be submitted exclusively through the official lead-generation form at virtuousrestaurants.com/become-our-driver. Any referrals made via other channels, including through the Referral & Affiliate Program or personal methods, are invalid and will not be credited. Compliance with this process is required to ensure proper tracking, approval, and eligibility for referral recognition.
Any Driver Supplier who is a social media influencer must comply with all applicable ASA advertising disclosure requirements when promoting the Platform’s driver registration opportunity. The Platform requires all Driver Suppliers to label commercial content as advertising in compliance with the CAP Code. The Platform shall have no liability for any Driver Supplier’s failure to comply with ASA or advertising standards requirements.
The Referral & Affiliate Program and the Virtuous Delivery Platform (independent driver registration) are completely separate programs, each governed by its own distinct agreements, terms, and conditions.
Past results, examples, stories, or testimonials are not indicative of future results and are included solely for illustrative purposes. Any reliance on the Content is strictly at your own risk, and you acknowledge that results will vary based on numerous factors beyond our control, including but not limited to your actions, circumstances, and market conditions.
By using this website or the Platform services, you expressly agree and acknowledge that:
No contractual or legal obligation arises from any statement, claim, or representation made on this website regarding results.
Virtuous Restaurants Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from reliance on the Content.
Any testimonial, review, or case study included on this website does not constitute a promise, warranty, or guarantee, and cannot be relied upon as such in any legal proceeding.
This disclaimer is intended to be interpreted broadly to protect Virtuous Restaurants Ltd from any claim of guaranteed results, and will apply to the fullest extent permitted under applicable law.
The Platform acts solely as a digital intermediary connecting Customers with Partner Restaurants and independent Drivers. The Partner Restaurant is the seller of any food or beverages ordered via the Platform. The Platform does not prepare, handle, package, or sell food and accepts no responsibility for the quality, safety, description, or allergen content of any items supplied by the Partner Restaurant.
The parties acknowledge that the Platform’s status as an intermediary depends on its operational role. If the Platform requires or exercises direct control over a Partner Restaurant’s food preparation, packaging standards, or menu content, the Platform will assume corresponding legal obligations and liabilities with respect to those activities.
The following provision applies to Partner Restaurants and their staff only.
If a delivery driver arrives at your premises claiming to be associated with our platform, the driver must present the exact order number and access to the platform App. A restaurant staff member is required to verify both the driver’s status and the order information before releasing the order. Restaurants that fail to follow this verification procedure assume full responsibility for any resulting issues. The platform expressly disclaims all liability for orders released without proper verification, including situations where a driver claiming to be from the platform is not registered in the platform’s system.
Virtuous Restaurants® hereby notifies all customers, drivers, partners, and third parties that the only authorised and official email addresses for any inquiries, support requests, or correspondence are:
support@virtuousrestaurants.com (emails from this address are authorised)
driver.support@virtuousrestaurants.com (emails from this address are authorised)
resolutions@virtuousrestaurants.com (emails from this address are authorised)
vaibhav@virtuousrestaurants.com (emails from this address are authorised)
admin@virtuousrestaurants.com (emails from this address are authorised)
virtuousrestaurants@outlook.com (emails from this address are authorised)
notifications@legalesign.com (emails from this address are authorised)
Automated order communications from the Platform’s ordering system at virtuousrestaurants.co.uk and its restaurant subdomains are also authorised communications.
Any communication purporting to be from Virtuous Restaurants® that is sent from any other email address, domain, or source is UNAUTHORISED, FRAUDULENT, and NOT affiliated with Virtuous Restaurants®. Virtuous Restaurants® expressly disclaims any responsibility or liability for any correspondence, transactions, commitments, or actions arising from such unauthorised communications.
Recipients are expressly warned not to respond, provide information, or take any action based on communications from unapproved email addresses. Virtuous Restaurants® reserves the right to take legal action against any party impersonating or misrepresenting the company in any form of correspondence.
By interacting with the above-listed official email addresses, you acknowledge and agree that these are the sole authorised communication channels and accept the terms set forth herein.
By accessing or using this website, you acknowledge and agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms, you must immediately cease access to and refrain from using the website. Your continued use of the website constitutes acceptance of these terms, and you agree to comply with all applicable laws, regulations, and policies. We reserve the right to modify, update, or amend these terms, and such changes will take effect in accordance with the notice provisions set out in these Terms. It is your responsibility to review these terms and conditions to ensure your compliance.
For users of the Platform’s mobile applications, notice of material changes to these Terms will be provided via an in-app notification prior to changes taking effect.
Continued use of the Platform constitutes acceptance of any updates or amendments to these Terms of Use.
Nothing in these Terms of Use is intended to limit or exclude statutory rights of consumers under applicable law.
References to specific legislation in these Terms include references to any legislation that amends, replaces, or supersedes it.
Where a Customer places an order through a platform hosted ordering system on which a URL link to this Policy and the Delivery Responsibility, Risk Allocation and Accountability Policy is clearly displayed, submission of that order constitutes acceptance of both this Terms of Use and the Accountability Policy as in force at the time of submission.
To exercise your right to request human review of any automated decision affecting you, contact support@virtuousrestaurants.com.
Users of Virtuous Restaurants may request deletion of their account and associated personal data at any time through the account settings within the application or by contacting support@virtuousrestaurants.com. Users of Virtuous Restaurants Driver may request deletion of their account and associated personal data at any time through the account settings within the application or by contacting driver.support@virtuousrestaurants.com. Account deletion requests will be processed in accordance with the Privacy Policy and applicable data retention obligations.
All content on this website — including but not limited to:
Written copy (sales pages, landing pages, email sequences, blog posts)
Strategies, frameworks, and detailed descriptions of our system
Designs, media, branding assets
Proprietary templates, processes, and workflows
All content, logos, trademarks, and other materials on this website are the exclusive intellectual property of Virtuous Restaurants Ltd and are protected by UK and international copyright law. You acknowledge and agree that no part of this website or its content may be copied, reproduced, distributed, republished, displayed, posted, or transmitted in any form or by any means (including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise) without the prior written consent of Virtuous Restaurants Ltd. Any unauthorised use of the website’s content may result in legal action, including but not limited to full claims for infringement of intellectual property rights, and other legal remedies available under applicable law. All rights not expressly granted herein are reserved by Virtuous Restaurants Ltd.
All intellectual property rights in and to the Platform’s applications — including Virtuous Restaurants, Virtuous Restaurants Console, and Virtuous Restaurants Driver — are the exclusive property of Virtuous Restaurants Ltd and are protected under the same provisions as website content described in this section.
You may:
View the site using a standard web browser
Share links to public pages
You may not, under any circumstances, without the express written consent of Virtuous Restaurants Ltd:
Copy, duplicate, reproduce, or clone any content, materials, or intellectual property from this website for any commercial, personal, educational, or any other purpose, including but not limited to distribution, public display, or transmission.
Use, replicate, or distribute any of our proprietary frameworks, designs, offerings or any other purpose that may compete with or undermine the interests of Virtuous Restaurants Ltd.
Scrape, extract, harvest, or reproduce any portion of our website’s content or data, either manually or through automated means, for use on other websites, platforms, or systems, including for the purpose of creating derivative works, compiling databases, or any other use that may violate our intellectual rights.
Any unauthorised use, reproduction, or distribution of content, frameworks, or intellectual property from this website will be considered a violation of Virtuous Restaurants Ltd’s intellectual property rights and may result in legal action, including but not limited to claims for infringement, as well as penalties under UK and international laws.
All content on this website is the exclusive property of Virtuous Restaurants Ltd and is protected under copyright law. Unauthorised copying, reproduction, or distribution of any content is strictly prohibited.
We enforce our intellectual property rights vigorously through all available legal mechanisms under applicable UK law, including the Copyright, Designs and Patents Act 1988, and through any equivalent international copyright enforcement procedures where applicable, including take-down procedures available under the Electronic Commerce (EC Directive) Regulations 2002, as necessary to protect our content.
To support enforcement, we maintain detailed records and timestamped archives of the website’s content using trusted web archiving services. These archives serve as official proof of ownership and content history and will be used to uphold our rights against infringement.
Any attempt to steal, misuse, or infringe upon our content will be met with swift and decisive legal response, if required.
Eligibility: You must be 18 years of age or older to place an order, create an account, or use the Virtuous Restaurants Platform in any capacity. By using the Platform you confirm you are at least 18 years old and have the legal capacity to enter into binding contracts under the laws of England and Wales. If you are under 18 you must not use this Platform, create an account, or place any order. Virtuous Restaurants Ltd reserves the right to suspend or terminate any account where the user is found to be under 18. Minors and ineligible users are prohibited from accessing or using the Platform. This requirement applies equally to all users of Virtuous Restaurants, Virtuous Restaurants Console, Virtuous Restaurants Driver and the Platform’s ordering system in any capacity.
Marketplace App: Definition: Restaurants that are included in as a standard condition of the Marketplace App under their Platform Services Agreement consent to the Platform displaying their menu, pricing, descriptions, images, and availability on a shared digital interface alongside other participating restaurants on the Virtuous Restaurants Application. The partner restaurant remains solely responsible for the accuracy, completeness, allergen compliance, and legality of all content displayed. The Platform acts solely as a technology host for such content and assumes no responsibility for inaccuracies. Restaurants may opt out at any time by written notice to admin@virtuousrestaurants.com.
Nothing in this Section limits or excludes any rights available under the Copyright, Designs and Patents Act 1988 or other applicable UK legislation, including statutory fair dealing rights for the purposes of research for a non-commercial purpose, criticism, review, or reporting current events.
All content and materials on this website are safeguarded by advanced intellectual property protection services. We actively monitor and protect our assets, and will take swift action to address any unauthorised use or infringement. Our proactive approach ensures that any content violations are promptly identified and removed, with legal remedies pursued as necessary under applicable laws.
We actively monitor and track all forms of unauthorised duplication or use of our intellectual property. In the event that infringement is detected:
Immediate Action: We will promptly issue formal takedown notices to the relevant platforms, services, or parties involved, demanding the immediate removal of the infringing content.
Legal Enforcement: We reserve the right to pursue all available legal remedies, including but not limited to seeking damages, injunctive relief, and any other actions deemed necessary to enforce our rights and protect our intellectual property under both UK and international copyright, trademark, and other applicable laws.
Financial Consequences: Infringers may be held accountable for any resulting financial loss, including recovery of legal costs, administrative fees, and damages as part of any legal proceedings undertaken to defend our intellectual property rights.
To the maximum extent permitted by law, Virtuous Restaurants Ltd’s total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by the user for services on the Platform.
Deliberate falsification of delivery records, orders, or payment disputes may result in permanent account termination and criminal prosecution.
Indemnification: Users agree to indemnify, defend, and hold harmless Virtuous Restaurants Ltd, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising out of: (a) your misuse of the Platform Services; (b) violation of these Terms of Use or applicable laws; or (c) any action or omission by you that causes harm to Virtuous Restaurants Ltd or third parties.
This indemnification obligation does not apply to consumers in respect of any claim arising from the Platform’s own acts, omissions, negligence, or breach of statutory duty, and is subject to the non-excludable consumer rights preserved elsewhere in these Terms.
The Platform may assign or transfer its rights or obligations under this Agreement without the Restaurant’s consent in connection with a merger, acquisition, or sale of substantially all of its assets. Any other assignment or transfer shall require the Restaurant’s prior written consent, which shall not be unreasonably withheld.
The parties submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising under or in connection with these Terms.
This site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of those external sites.
Third-Party Content: The Platform may contain links, integrations, or content from third-party services. Virtuous Restaurants Ltd does not control, endorse, or guarantee the accuracy, legality, safety, or performance of any third-party content. Users acknowledge that any interactions with third-party services are at their own risk, and Virtuous Restaurants Ltd disclaims all liability arising from such use.
Force Majeure: Virtuous Restaurants Ltd shall not be liable or responsible for any delay, failure, or disruption in the Platform Services caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, network failures, or technical malfunctions.
Records and Evidence: Virtuous Restaurants Ltd maintains records of Platform activity, transactions, communications, and other relevant data, which may serve as evidence in disputes or legal proceedings. Users consent to the collection and retention of such records in accordance with these Terms of Use and the Privacy Policy.
The information provided on this website is for general informational purposes only and is provided ‘as is.’ It does not constitute, and should not be construed as, legal, financial, business, or professional advice. Virtuous Restaurants Ltd makes no representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of any information presented on this site.
By accessing or using this site, you acknowledge and agree that any reliance on such information is at your own risk. Virtuous Restaurants Ltd expressly disclaims any liability for any actions, decisions, or outcomes arising from the use or reliance on any content on this website.
Under no circumstances shall Virtuous Restaurants Ltd be held liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or business opportunities, resulting from or arising out of the use of, or reliance on, any information contained on this website. You are solely responsible for seeking appropriate professional advice before making any business, financial, or legal decisions based on the content provided here.
Virtuous Restaurants does not guarantee uninterrupted access to the Platform Services and shall not be liable for temporary downtime, delays, or errors caused by technical issues or maintenance.
Virtuous Restaurants is not a party to any payment transactions between restaurants, drivers, or customers and is not responsible for errors, delays, or disputes arising from payments.
The liability framework applicable to Partner Restaurants as commercial contracting parties is governed exclusively by the Platform Services Agreement between the Platform and that Partner Restaurant. The per-order liability caps in the Delivery Responsibility, Risk Allocation and Accountability Policy are calibrated to consumer-facing claims only and do not reduce, replace, or supersede the commercial liability framework agreed between the Platform and a Partner Restaurant in their Platform Services Agreement. Partner Restaurants acknowledge that their commercial rights and the Platform’s commercial liability are defined by their individual Platform Services Agreement.
Partner Restaurants further acknowledge that daily late payment rates applicable to overdue commercial invoices under their Platform Services Agreement represent a genuine pre-estimate of the Platform’s operational losses arising from delayed commercial settlement, including Stripe reconciliation disruption, manual recovery costs, and extended chargeback exposure, as more fully described in Sections 4.32 and 31.17 of the Delivery Responsibility, Risk Allocation and Accountability Policy. Partner Restaurants confirm they have had a reasonable opportunity to review and seek independent advice on these provisions prior to entering into their Platform Services Agreement.
Partner Restaurants acknowledge and agree that they bear sole responsibility for the accuracy, completeness, configuration, and ongoing maintenance of all content and information displayed in connection with their account or interface on the Platform, including, without limitation, menu items, pricing, tax information, VAT settings, and any other applicable data (the “Restaurant Information”). All Restaurant Information made available on the Platform shall be deemed to reflect the Partner Restaurant’s own instructions, decisions, actions, or omissions.
The Platform provides Partner Restaurants with the ability to request modifications, updates, or corrections to Restaurant Information through designated communication channels, including but not limited to email and WhatsApp. Partner Restaurants are solely responsible for initiating such requests and for ensuring that any requested changes are accurate and complete.
The Platform shall not be liable for any inaccuracies, omissions, or outdated Restaurant Information, nor for any failure by a Partner Restaurant to request, confirm, or implement changes. The absence of any modification, or the continued display of existing Restaurant Information, shall not be construed as a limitation of the Platform’s functionality or as an assumption of responsibility by the Platform.
To the fullest extent permitted by applicable law, Partner Restaurants waive any claim against the Platform arising out of or in connection with the display, non-display, accuracy, or completeness of Restaurant Information, including any claim that the Platform failed to provide adequate means or opportunity to amend or update such information.
The following provisions in Sections 7 through 7.11 apply exclusively to registered independent drivers and prospective independent drivers. They do not apply to customers using Virtuous Restaurants or to restaurant staff using Virtuous Restaurants Console.
Official Admin Phone Number:
The only phone number ever used by the official Virtuous Restaurants® Admin to post messages publicly in this WhatsApp group is: +44 7587 095799
- This number is used exclusively for posting public announcements, delivery opportunities, and operational communications visible to everyone in the group.
- The Admin will never use this number (or any number) to send private messages (DMs), make phone calls, send SMS, or contact you outside this public group.
- If you receive any private message, call, SMS, or off-group contact from any other number claiming to be from Virtuous Restaurants®, the Admin, or support — it is a scam. Do not respond, do not share information, and immediately block and report the sender.
- Official communication rules remain unchanged: • All legitimate Admin replies and updates are public only in this group. • For questions or support, only ask publicly in the group or email driver.support@virtuousrestaurants.com. • Any private/off-group contact claiming to represent us is unauthorised and fraudulent.
Report suspicious messages to driver.support@virtuousrestaurants.com (and to Action Fraud / police / WhatsApp if serious).
7.1 Official Communication & Scam Warning – Read Carefully
Report any suspicious contact to driver.support@virtuousrestaurants.com (and to Action Fraud / police / WhatsApp if serious). We take impersonation seriously and will act on valid reports.
7.2 Submission of Lead-Generation Form
All prospective independent drivers seeking to participate with Virtuous Restaurants® MUST review ALL the information on the virtuousrestaurants.com/become-our-driver page and consent to be added to the Independent Registered Drivers WhatsApp group once your application and documents are reviewed for UK compliance. Submission of the lead-generation form does not constitute approval or acceptance into the onboarding process. Virtuous Restaurants® reserves full discretion to review submitted information, verify identity, assess compliance with operational requirements and determine eligibility based on internal capacity, legal compliance and other operational criteria. All eligibility and onboarding decisions are made in accordance with applicable UK equality, UK subcontract law and anti-discrimination laws.
7.3 Any private messages, direct messages (DMs), or off-platform contact (e.g., phone calls, SMS, unofficial WhatsApp numbers) claiming to represent the administration, offer jobs, request fees/documents, or demand personal/banking details are fraudulent and must be ignored, blocked immediately, and reported to us at driver.support@virtuousrestaurants.com (and to Action Fraud/police if appropriate). Drivers remain solely responsible for the security and privacy of their own WhatsApp accounts and devices while participating in the group (e.g., using strong passwords, enabling two-factor authentication, not clicking suspicious links). The official Admin account will never send private messages, request payments, or contact you outside the public group. All legitimate communications, updates, and delivery opportunities will always be posted publicly in this group only. If you receive any suspicious message claiming to be from the team, treat it as a scam — do not respond or share information.
7.4 Registration and Approval
Independent drivers must complete an application process, which they will receive via email from notifications@legalesign.com. This includes, but is not limited to, identity verification, submission of legally required documentation (e.g., right to work, driving licence, insurance), acceptance of the Virtuous Restaurants® Terms & Conditions, and agreement to the Virtuous Restaurants® Privacy Policy.
Approval to join the Registered Drivers WhatsApp Group (and access to any delivery opportunities) is entirely at the discretion of Virtuous Restaurants® and may be withheld or withdrawn for non-compliance, incomplete or inaccurate information, failure to meet verification standards, operational limitations, or any other lawful reason.
Drivers acknowledge and agree that registration, approval, or participation does not create any employment, worker, agency, partnership, or ongoing contractual relationship with Virtuous Restaurants®. There is no obligation on Virtuous Restaurants® to offer delivery opportunities or work, nor on drivers to accept them. Access to the WhatsApp group is granted solely as a voluntary communication channel for approved independent driver participants and does not guarantee income, assignments, or any form of engagement.
7.5 Registered Drivers WhatsApp Group
The Platform is under no obligation to offer any work to the Independent Driver (“Driver”), and the Driver is under no obligation to accept any work offered. Participation in this WhatsApp group does not create any contractual, employment, or agency relationship, and does not give any entitlement to work or compensation. The Driver may freely accept or decline any delivery opportunity offered through the official App or by the Company without penalty or consequence, and has full discretion over when and whether they make themselves available for delivery opportunities. A Driver’s decision not to respond to communications, not to indicate availability, or not to accept delivery opportunities shall not result in penalties, disciplinary action, or any reduction in future opportunities. The Driver is solely responsible for managing their own business affairs, including tax obligations, insurance, vehicle costs, and other operating expenses, and is free to provide services to other companies or platforms at any time, including competitors of the Company. Only messages posted by authorised Admins in this group are considered official. Drivers must not act on instructions from unverified individuals, and any person or number claiming to represent Virtuous Restaurants® outside of this group is unauthorised and should be treated as a scam; Drivers must not respond and should block and report immediately. Posting, claiming, or performing delivery work outside the official App, which records and verifies completed deliveries, is unauthorised and will not be recognised as a valid assignment or be compensated by the Company. This WhatsApp group is provided solely as an optional communication channel for posting general updates and delivery opportunities. Participation is entirely voluntary, Drivers may leave the group at any time without penalty or consequence, and by participating, Drivers acknowledge that their contact information may be visible to other participants and that the Company will process personal data in accordance with its Privacy Policy.
7.6 Job Acceptance and Claims
Delivery opportunities may be posted publicly in the Registered Drivers WhatsApp Group. Acceptance of any opportunity is voluntary and does NOT constitute the formation of employment or contractual rights.
Acceptance of any opportunity is entirely voluntary and does not constitute the formation of any employment, worker, agency, or ongoing contractual relationship.
Where multiple drivers express interest in a posted opportunity, the delivery will be assigned to the first driver to reply publicly in the group. No email confirmation is required. The Admin monitors public group replies and assigns accordingly. The Admin’s decision on job allocation is final and binding. All replies are logged for audit and dispute-resolution purposes.
Drivers are under no obligation to monitor the group, respond to any posting, or accept any opportunity. Failure to respond to any posting carries no penalty, consequence, or reduction in future opportunities.
Drivers must strictly and safely comply with all lawful measures and operational requirements for platform use and assigned jobs. Virtuous Restaurants® reserves the right to enforce its Job Claim Policy and operational rules without exception.
7.7 Security, Fraud, and Data Protections
Drivers are solely responsible for the security of their personal WhatsApp accounts and must take all reasonable measures to prevent unauthorised access. If any issue arises which requires attention; please email driver.support@virtuousrestaurants.com directly.
Only messages posted within the official Registered Drivers WhatsApp Group by the Admin are considered legitimate communications from Virtuous Restaurants®. Any communication outside these official channels claiming to be from Administration is fraudulent and must be blocked, deleted and reported immediately. Virtuous Restaurants® shall process, store, and use WhatsApp data, including messages, and participation chat logs, exclusively for operations, compliance and recognition purposes in accordance with the company Privacy Policy and applicable data protection laws. Withdrawal of consent for data processing may be exercised at any time but does not affect the lawfulness of prior processing.
Partner Restaurants may request an export of their order data by contacting admin@virtuousrestaurants.com. The Platform will provide an export in a structured format within a reasonable operational period.
7.8 Voluntary Participation and Liability
Participation in the Registered Drivers WhatsApp Group is entirely voluntary and independent. Drivers acknowledge that access to the Registered Drivers WhatsApp Group and the opportunity to accept delivery assignments are privileges, not rights, and do not create employment, agency, or contractual relationships. Drivers are responsible for ensuring their own safety, insurance coverage, and compliance with all operational, legal, and regulatory requirements while performing any deliveries or related tasks. Drivers and restaurants acknowledge that all Platform rules, policies, and communications, including any cross-referenced documents, are collectively binding, and compliance with them does not create employment or agency relationships under UK law, including IR35. All operational requirements, participation conditions, and data processing practices are clearly disclosed and consented to, and no voluntary participation, control measures, or prior actions shall be interpreted as creating rights, obligations, or liabilities beyond those explicitly stated in these Terms.
7.9 Termination and Administration Authority
Virtuous Restaurants® reserves the right to remove or suspend any driver from the Registered Drivers WhatsApp Group at any time, with or without notice, for non-compliance with these Terms or applicable law, verified breach of Platform security or communication protocols, or where the group is discontinued or restructured. Decisions made by administration regarding group participation, job assignments, or approval status are final and binding. Removal or suspension does not release drivers from previously accepted Terms & Conditions or legal obligations, including confidentiality and compliance duties. Drivers and subcontractors acknowledge that they are engaged as independent contractors in compliance with applicable UK tax and employment laws, including IR35 where relevant, agree to implement recommended security measures to protect accounts and communications, and understand that all company policies, procedures, and cross-referenced terms are collectively binding, with any ambiguity interpreted in favour of maintaining the integrity and enforceability of these agreements.
7.10 Mandatory Reasonable Security Measures
Users must implement all reasonable security measures, including multi-factor authentication and safeguarding account credentials, to prevent unauthorised access; failure to do so does not create liability for Virtuous Restaurants provided platform security standards are met.
7.11 Limited Liability Compliance with UK Law
Any exclusions or limitations of liability in these Terms shall apply only to the extent permitted under UK law and shall not affect statutory rights of consumers or liabilities arising from gross negligence or willful misconduct. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. This indemnity does not apply to consumers in respect of any claim arising from the Platform’s own acts, omissions, negligence, or breach of statutory duty.
Section 8 applies to Partner Restaurants and their use of the Platform’s technology services. It does not apply to customers placing orders through the Virtuous Restaurants application.
Results from the implementation of our strategies, offers, and custom software solutions may vary significantly due to a variety of factors, including but not limited to your restaurant’s expertise, specific location, niche, market conditions, team experience, food quality, food presentation, customer service, and other operational elements that make up success.
While our product suite is meticulously designed to enhance brand value, improve customer engagement, and support potential revenue growth, no specific financial outcomes or performance metrics are guaranteed. Any examples or case studies provided on this website are for illustrative purposes only and should not be interpreted as indicative of future results.
By using this website or Platform services and engaging with our services, you understand and explicitly agree that Virtuous Restaurants Ltd cannot be held liable for any performance, results, or outcomes resulting from the application of any content, strategy, product, or specialised software offered or referenced herein. You further acknowledge that success is dependent on numerous factors outside the control of Virtuous Restaurants Ltd, and that we make no promises or warranties, express or implied, regarding the financial success or operational improvements you may achieve by utilising our solutions.
In no event shall Virtuous Restaurants Ltd be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or any loss of profits, revenues, business opportunities, or data arising from your use of, or reliance on, any content or services provided on this website.
If you have questions regarding these terms, please contact:
Company: Virtuous Restaurants Ltd
Email: support@virtuousrestaurants.com
Phone: +44 78 61 409509
All complaints, refund requests, disputes, risk allocation issues, and any matters relating to the quality, safety, accuracy, delivery, or fulfillment of orders are governed exclusively by our Delivery Responsibility, Risk Allocation and Accountability Policy (available at https://virtuousrestaurants.com/accountability/), which is incorporated into these Terms of Use by reference.
In the event of any conflict or inconsistency between these Terms of Use and the Delivery Responsibility, Risk Allocation and Accountability Policy (Technology Partner Policy), the Technology Partner Policy shall prevail in respect of all matters of responsibility, risk allocation, complaints, refunds and dispute resolution.
The Platform’s role is strictly limited to administrative facilitation only (e.g., forwarding messages or processing refunds where the restaurant has given prior written authorisation). The Platform does NOT investigate, review, decide, determine, deny, approve or otherwise influence the outcome of any complaint or refund request.
If you experience any issue with your order — including missing items, food quality, or delivery concerns — please contact the restaurant directly in the first instance. The restaurant is your contracting party for the food. For queries about the platform’s technology or your account, contact support@virtuousrestaurants.com. For formal legal disputes and escalated matters, resolutions@virtuousrestaurants.com may be used. The Platform’s role in any food complaint is strictly administrative facilitation only, as set out in the Accountability Policy.
The parties waive any right to class or collective actions. These Terms shall be governed by and construed in accordance with the laws of England and Wales. For the avoidance of doubt, this waiver does not affect any rights available to consumers under UK law, including any rights to bring or participate in collective proceedings available under applicable UK legislation.
All decisions regarding food quality, safety, order accuracy, refunds and compensation remain the sole responsibility of the relevant restaurant. Nothing in these Terms limits or excludes any non-excludable statutory consumer rights under UK law (including the Consumer Rights Act 2015), which remain fully preserved and are exercisable against the relevant restaurant.
In the event that a dispute cannot be resolved through the Platform’s complaints process, consumers may seek alternative dispute resolution through a UK-approved ADR scheme. For information on finding an approved ADR provider, consumers may contact the Citizens Advice consumer helpline on 0808 223 1133 or visit citizensadvice.org.uk. Nothing in this clause affects any consumer’s right to bring proceedings before the courts of England and Wales.
11.1 The Platform operates or may operate a shared digital interface known as the Marketplace App, through which customers may browse menus from multiple participating Partner Restaurants, compare options, and place orders from any participating restaurant.
11.2 Partner Restaurants that are included in as a standard condition of the Marketplace App under their Platform Services Agreement consent to the Platform displaying their menu, pricing, descriptions, images, allergen information, and availability information within the Marketplace App for the purpose of enabling customer discovery and ordering.
11.3 When a customer places an order through the Marketplace App, the contract for the supply of food is formed directly between that customer and the relevant Partner Restaurant. The Platform’s role in the Marketplace App is that of technology host and facilitator only. All terms of the Delivery Responsibility, Risk Allocation and Accountability Policy apply equally to orders placed through the Marketplace App, including the allocation of responsibility for food quality, order accuracy, and delivery.
11.4 The Partner Restaurant remains solely responsible for the accuracy, completeness, allergen compliance, and legal compliance of all content displayed in the Marketplace App. The Platform does not independently verify, endorse, or assess such content.
11.5 Partner Restaurants may opt out of the Marketplace App at any time by written notice to admin@virtuousrestaurants.com, subject to any applicable notice period in their Platform Services Agreement.
11.6 Partner Restaurants who opt in to the Marketplace App under their Platform Services Agreement will be included in the shared marketplace alongside other participating restaurants.
12.1 Platform Applications: The Platform operates or will operate the following distinct applications, each forming part of the Platform Services governed by these Terms of Use:
Virtuous Restaurants — a customer-facing application through which customers may browse participating partner restaurants, place orders, and confirm delivery. Use of this application is subject to these Terms and the Delivery Responsibility, Risk Allocation and Accountability Policy.
Virtuous Restaurants Console — a restaurant-facing application through which partner restaurants receive, manage, and fulfil orders placed through the Platform. Use of this application is subject to these Terms and the Platform Services Agreement between the Platform and the relevant partner restaurant. Access to and use of Virtuous Restaurants Console requires a completed and active Platform Services Agreement with Virtuous Restaurants Ltd. Any use of Virtuous Restaurants Console without a completed and active Platform Services Agreement is unauthorised and constitutes a breach of these Terms. The Partner Restaurant is solely responsible for ensuring that all staff members accessing Virtuous Restaurants Console do so in accordance with these Terms and the Platform Services Agreement. The Partner Restaurant accepts full liability for any breach of these Terms arising from the actions or omissions of its staff using Virtuous Restaurants Console.
Virtuous Restaurants Driver — a driver-facing application through which registered independent drivers receive delivery opportunities, document collections, record delivery evidence, and confirm handover. Access to and use of Virtuous Restaurants Driver requires a completed and active Driver Subcontractor Agreement with Virtuous Restaurants Ltd. Any use of Virtuous Restaurants Driver without a completed and active Driver Subcontractor Agreement is unauthorised and constitutes a breach of these Terms. Use of this application is subject to these Terms and the Driver Subcontractor Agreement between the Platform and the relevant registered independent driver.
Each application constitutes part of the Platform Services. The same governing law, liability framework, and compliance obligations apply across all three applications. Where a provision of these Terms refers to use of the Platform, it applies equally to use of any of the three applications described above.
The Platform may from time to time introduce additional applications or modify existing applications. Any new or modified application forming part of the Platform Services will be subject to these Terms unless a separate agreement expressly governs that application.
12.2 Mobile Application Distribution: Where any of the above applications is made available for download through the Apple App Store or Google Play Store, the following applies.
These Terms of Use are entered into between the user and Virtuous Restaurants Ltd only. Apple Inc. and Google LLC are not parties to these Terms, are not responsible for any of the applications, and have no obligation to provide maintenance, support, or warranty in respect of them.
To the maximum extent permitted by law, any warranty claim relating to any application must be directed to Virtuous Restaurants Ltd and not to Apple or Google. Apple and Google have no responsibility for addressing any claims by the user relating to any application, including product liability, consumer protection, or intellectual property claims.
Apple and Google are third-party beneficiaries of this clause and may enforce it directly against the user.
All use of any application must comply with the applicable App Store or Google Play terms of service in addition to these Terms of Use.