Terms of Use

Effective Date: 14th May 2026

Last material amendment: 5th June 2026 (addition of email routing clarification in Section 10).

Business Name: Virtuous Restaurants Ltd
Website: www.virtuousrestaurants.com

Merchant Category Definition: Throughout these Terms of Use the term “restaurant,” “Partner Restaurant,” “food,” “meal,” and any equivalent reference to food preparation, food quality, or food-related complaints refers to the relevant merchant from whom the Customer has placed an order, regardless of the category of goods or services supplied by that merchant. The Platform facilitates orders from Partner Restaurants and other merchant categories including but not limited to grocery retailers, drink suppliers, household goods providers, and any other lawful merchant category available on the Platform from time to time. All provisions of these Terms applicable to restaurants apply equally to all merchant categories. References to food quality, food safety, allergens, and food preparation apply to each merchant to the extent relevant to the nature of the goods they supply. A merchant supplying non-food goods is not subject to food-specific obligations but is bound by all other provisions of these Terms applicable to Partner Restaurants. Any customer complaint, query, or dispute about the goods ordered should be directed to the relevant merchant from whom that order was placed, regardless of the category of goods; delivery issues may be raised with the merchant or the Platform (Accountability Policy Section 2.34). References in these Terms or the Accountability Policy to orders being final, non-cancellable or non-refundable on change of mind apply only to goods covered by an exception to the cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (such as freshly prepared food and other goods liable to deteriorate rapidly). For other goods, the customer’s 14-day cancellation right applies, as explained in that merchant’s terms.

Mobile Application Distribution Platforms: For mobile application distribution terms including Apple App Store and Google Play Store requirements see Section 12.2.

Platform Services Usage and Privacy Integration: All use of Virtuous Restaurants, Virtuous Restaurants Console, and Virtuous Restaurants Driver (as defined in Section 12.1), the Platform’s ordering sites at virtuousrestaurants.co.uk and its restaurant subdomains, the websites at virtuousrestaurants.com and virtuousrestaurants.co.uk, ordering widgets, and any other associated services (collectively, the “Platform Services”, and the websites and ordering sites among them, the “Sites”) is governed by these Terms of Use; the Privacy Policy explains how personal data is processed. Drivers and restaurants acknowledge and agree that they are solely responsible for the lawful, secure, and proper use of the Platform Services, including maintaining valid insurance, licences, permits, and compliance with all applicable laws, regulations, health and safety requirements, and background check obligations. Drivers and restaurants must ensure timely and accurate handling of all orders, deliveries, and related data. Virtuous Restaurants may suspend, restrict, or terminate access to the Platform Services for violation of these Terms, safety concerns, or non-compliance with platform policies. For Drivers, access is ceased only on the verified grounds, and with the written record, required by Accountability Policy Section 31.21.A.2; for Partner Restaurants, suspension is governed by the Platform Services Agreement. Drivers and restaurants acknowledge that personal information is collected, used, stored and shared as described in the Privacy Policy, on the lawful bases stated there, and agree to comply with their own obligations described in it. Failure to comply with any part of these Terms or the Privacy Policy may result in legal action, indemnification obligations, and other remedies permitted under applicable law.

The Platform may change the technology provider, software, or infrastructure used to deliver any aspect of the Platform Services at any time on reasonable notice to affected users. Such changes do not alter the parties’ contractual obligations or rights under these Terms.

The Platform may operate or introduce autonomous delivery mechanisms, including drone delivery, as part of its technology infrastructure. Where autonomous delivery is used, references to ‘driver’ in these Terms apply to the Platform’s autonomous delivery system for the purposes of the applicable order. Customers acknowledging delivery via the Platform’s confirmation mechanism when an autonomous delivery is used constitutes acceptance of the order under the same legal framework as PIN confirmation. The Accountability Policy governs all delivery types including autonomous delivery (Accountability Policy Sections 1.12A to 1.12C).

By using the Platform, all parties agree to be bound by the Delivery Responsibility, Risk Allocation and Accountability Policy as in force at the time of each order or activity (Accountability Policy Section 31.2), and acknowledge that any deliberate coordination to circumvent its provisions is prohibited and may result in civil or criminal liability.

Users acknowledge that they are responsible for proper and lawful use of the Platform Services, including compliance with all operational rules, account security, licensing, insurance, and documentation requirements, and ensuring accurate and timely handling of orders and deliveries. By accessing or using the Platform Services, drivers and restaurants agree to comply with the Platform’s published policies, and acknowledge that failure to comply may result in suspension, restriction, or termination of access in accordance with the preceding paragraph. For Drivers, these requirements are outcome-based documentation requirements only and do not give the Platform any right to direct or control how a delivery is performed (Accountability Policy Section 3.24). The Privacy Policy explains how personal information is collected, used, stored and shared on the Platform Services, and all users should read it together with these Terms of Use.

By using Virtuous Restaurants, you acknowledge and agree that Virtuous Restaurants is a technology platform connecting independent restaurants and customers and, for delivery orders, the provider of the delivery service, which it performs through independent drivers engaged as its subcontractors and through any autonomous delivery mechanism it operates. Virtuous Restaurants does not prepare, cook or sell food, does not employ drivers, and does not guarantee the quality, safety or legality of the food, which is the Partner Restaurant’s responsibility. Its responsibility for the delivery service is set out in Section 1.12C of the Delivery Responsibility, Risk Allocation and Accountability Policy.

Restaurants are independent businesses and are solely responsible for the preparation, quality, safety, allergen information and packaging of their orders and for compliance with all laws applicable to them, including maintaining any required insurance, licences or permits. Delivery drivers are independent contractors engaged by Virtuous Restaurants Ltd under a Driver Subcontractor Agreement and are paid per accepted delivery (Accountability Policy Section 31.21.A.1). Virtuous Restaurants verifies each driver’s vehicle insurance (including cover for delivery/hire-and-reward use), driving licence (where a motor vehicle is used) and right to work at registration and on renewal (Accountability Policy Section 26.3). Drivers must keep these valid at all times, comply with traffic and health and safety laws, and notify the Platform immediately of any lapse; a lapse is a verified breach for the purposes of Accountability Policy Section 31.21.A.2. As between the Platform and a Driver, the Driver remains responsible for their own documentation, but this does not limit the Platform’s responsibility to customers and restaurants for the delivery service (Accountability Policy Section 1.12C).

The following provisions apply exclusively to registered independent drivers and prospective independent drivers. They do not apply to customers or restaurant staff.

The authorised channels for contacting the Virtuous Restaurants® Support Team Administrator as a prospective or registered independent driver are:

1️⃣ driver.support@virtuousrestaurants.com — for onboarding, general questions, and registered independent driver support.

2️⃣ Virtuous Restaurants® Registered Independent Drivers WhatsApp Group — for approved independent drivers only. The Admin in this group communicates exclusively from the number +44 7587 095799.

Participation in the Virtuous Restaurants® Registered Independent Drivers WhatsApp Group is entirely voluntary and optional. Drivers are under no obligation whatsoever to join the group, remain in the group, respond to any messages (including availability checks or polls), indicate availability, accept any posted delivery opportunities, or maintain any minimum level of activity or engagement.

Leaving the group at any time, ignoring messages, declining opportunities, or not responding to availability inquiries carries no penalty, consequence, reduction in future opportunities, negative impact on status, or any other disadvantage. There is no mutuality of obligation — Virtuous Restaurants® is under no obligation to offer delivery opportunities or work to any driver, and drivers are under no obligation to accept, respond to, or be available for any opportunities.

The WhatsApp group is provided solely as an optional communication channel for general updates, basic support, and occasional public posting of delivery opportunities. It does not create, imply, or evidence any employment, worker, agency, partnership, or contractual relationship under UK law (including IR35 off-payroll working rules). Membership in or participation in the group does not entitle any driver to work, assignments, compensation guarantees, or preferential treatment, and does not form part of any ongoing service or engagement obligation.

The Admin posts delivery opportunities and operational communications exclusively as public broadcasts to this group. The Admin does not answer questions or respond to individual messages. For all questions and support, contact driver.support@virtuousrestaurants.com.

Any person or number claiming to represent Virtuous Restaurants® other than through the authorised channels listed in these Terms (including the Driver app and Platform support on +44 7861 409509 during a live delivery) is unauthorised and should be treated as a scam. Do not respond. Please block and report the sender immediately.

For official communication, use driver.support@virtuousrestaurants.com. The Admin does not answer questions in the group.

For the Virtuous Restaurants Independent Registered WhatsApp Drivers Group: Access is restricted. You must complete the registration form, be approved, and be manually added by an admin to join.

Access is restricted solely for compliance with applicable UK laws and regulations. This restriction does not create or imply any form of employment relationship or employment obligation.

Risk and responsibility for food lies with the Partner Restaurant, and risk and responsibility for the delivery service lies with Virtuous Restaurants, as set out in the Delivery Responsibility, Risk Allocation and Accountability Policy; subject to your statutory rights, Virtuous Restaurants disclaims all other warranties, express or implied, including but not limited to satisfactory quality, fitness for a particular purpose, or non-infringement, and liability is limited as set out in Section 4 and Accountability Policy Section 26.5. Users may not engage in prohibited conduct, including fraud, illegal activities, harassment, or violation of third-party rights, and may not misuse the platform’s intellectual property, content, software, logos, or user-generated material. Users are responsible for maintaining the confidentiality and security of their accounts, passwords, and any credentials, and for all activity conducted under their accounts.

Decisions on refunds for food are made by the Partner Restaurant. Virtuous Restaurants is responsible only for the operation of its technology and, for delivery orders, the delivery service, as set out in the Accountability Policy, and always subject to your statutory rights.

Virtuous Restaurants is not liable for delays, failures, or damages caused by events beyond its reasonable control, including natural disasters, technical failures outside its control, or public health emergencies. This never affects your entitlement to a refund or redelivery for an order that is not delivered (Accountability Policy Sections 2.22B, 2.30A and 26.4).

Virtuous Restaurants may modify or update these Terms at any time. For material changes — including changes that affect user rights, liability, or dispute resolution procedures — notice will be provided via in-app notification or email before those changes take effect. Minor corrections and non-material clarifications may take effect upon posting without advance notice. Continued use of the Platform following notification of any change constitutes acceptance of the revised Terms as of their effective date. By using the Platform, you waive any claims against Virtuous Restaurants arising from the acts, omissions, or errors of restaurants, other customers, or third parties (but not of drivers performing the Platform’s delivery service). This waiver does not affect the Platform’s responsibility for operating its technology with reasonable skill and care and for its delivery service (Accountability Policy Sections 1.2B and 1.12C). This waiver does not apply to any non-excludable consumer rights under applicable UK law, including rights under the Consumer Rights Act 2015. Consumers retain all statutory rights against the relevant party regardless of this provision.

All users agree to be bound by the Virtuous Restaurants Ltd Delivery Responsibility, Risk Allocation, and Accountability Policy (available at https://virtuousrestaurants.com/accountability/), which is incorporated into these Terms of Use by reference, forms an integral part of the contractual framework, and takes precedence over these Terms of Use in respect of all matters of responsibility, risk allocation, complaints, refunds and dispute resolution, in the order of precedence set out in Accountability Policy Section 1.3. The Privacy Policy governs how personal data is processed.

All content, information, materials, statements, examples, case studies, testimonials, and other communications on this website (collectively, “Content”) are provided for informational purposes only. While Virtuous Restaurants Ltd endeavours to provide accurate and up-to-date information, no representation, warranty, or guarantee is made, express or implied, that any Content will result in any particular outcome, performance, or business success.

Restaurant referrals for the Virtuous Delivery Platform must be submitted exclusively through the official lead-generation form at virtuousrestaurants.com/enquiry. Any referrals made via other channels, including through the Referral & Affiliate program or personal methods, are invalid and will not be credited. Compliance with this process is required to ensure proper tracking, approval, and eligibility for referral recognition.

Driver referrals for the Virtuous Delivery Platform must be submitted exclusively through the official lead-generation form at virtuousrestaurants.com/become-our-driver. Any referrals made via other channels, including through the Referral & Affiliate Program or personal methods, are invalid and will not be credited. Compliance with this process is required to ensure proper tracking, approval, and eligibility for referral recognition.

Any Driver Supplier who is a social media influencer must comply with all applicable ASA advertising disclosure requirements when promoting the Platform’s driver registration opportunity. The Platform requires all Driver Suppliers to label commercial content as advertising in compliance with the CAP Code. The Platform shall have no liability for any Driver Supplier’s failure to comply with ASA or advertising standards requirements.

The Referral & Affiliate Program and the Virtuous Delivery Platform (independent driver registration) are completely separate programs, each governed by its own distinct agreements, terms, and conditions.

Past results, examples, stories, or testimonials are not indicative of future results and are included solely for illustrative purposes. Any reliance on the Content is strictly at your own risk, and you acknowledge that results will vary based on numerous factors beyond our control, including but not limited to your actions, circumstances, and market conditions.

By using this website or the Platform services, you expressly agree and acknowledge that:

1. No contractual or legal obligation arises from any statement, claim, or representation made on this website regarding results.

2. Virtuous Restaurants Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from reliance on the Content.

3. Any testimonial, review, or case study included on this website does not constitute a promise, warranty, or guarantee, and cannot be relied upon as such in any legal proceeding.

This disclaimer is intended to be interpreted broadly to protect Virtuous Restaurants Ltd from any claim of guaranteed results, and will apply to the fullest extent permitted under applicable law.

The Platform acts as a digital intermediary between Customers and Partner Restaurants and, for delivery orders, as the provider of the delivery service. The Partner Restaurant is the seller of any food or beverages ordered via the Platform. The Platform does not prepare, package, or sell food; its drivers handle sealed orders only during delivery. The Platform accepts no responsibility for the quality, safety, description, or allergen content of any items supplied by the Partner Restaurant, except that it is responsible for displaying accurately the menu and allergen information the Partner Restaurant supplies.

The Platform sets minimum sealing, collection and handover standards for delivery orders (Accountability Policy Sections 3.2A, 4.3B and 4.14A) because it provides the delivery service; this does not make the Platform responsible for the food inside the seal. The Platform does not control food preparation. Where the Platform enters or edits menu content on a Partner Restaurant’s written instruction, it does so as the restaurant’s technology provider: the restaurant remains responsible for the content, and the Platform is responsible only for implementing the instruction accurately.

The following provision applies to Partner Restaurants and their staff only.

If a delivery driver arrives at your premises claiming to be associated with our platform, the driver must present the exact order number and the collection PIN or in-app collection verification (Accountability Policy Sections 3.2B and 4.14B). A restaurant staff member is required to verify both the driver’s status and the order information before releasing the order. Risk does not pass from the restaurant to the Platform until verified collection is complete (Accountability Policy Section 5.0(a)). Restaurants that fail to follow this verification procedure assume full responsibility for any resulting issues. The platform expressly disclaims all liability for orders released without proper verification, including situations where a driver claiming to be from the platform is not registered in the platform’s system.

Official Email Addresses and Authorised Communication:

Virtuous Restaurants® hereby notifies all customers, drivers, partners, and third parties that the only authorised and official email addresses for any inquiries, support requests, or correspondence are:

support@virtuousrestaurants.com (emails from this address are authorised)

driver.support@virtuousrestaurants.com (emails from this address are authorised)

resolutions@virtuousrestaurants.com (emails from this address are authorised)

vaibhav@virtuousrestaurants.com (emails from this address are authorised)

admin@virtuousrestaurants.com (emails from this address are authorised)

virtuousrestaurants@outlook.com (emails from this address are authorised)

notifications@legalesign.com (emails from this address are authorised)

Automated order communications from the Platform’s ordering system at virtuousrestaurants.co.uk and its restaurant subdomains are also authorised communications.
The following non-email channels are also authorised: (a) the Virtuous Restaurants, Virtuous Restaurants Console and Virtuous Restaurants Driver applications; (b) one-time passcode SMS messages sent under the sender name “GCloudApps”; (c) SMS, email or WhatsApp delivery-confirmation messages sent by Platform support in connection with an active order, from +44 7861 409509 or support@virtuousrestaurants.com (Accountability Policy Section 1.4B); (d) the Platform support telephone number +44 7861 409509; (e) public posts in the Registered Independent Drivers WhatsApp group from +44 7587 095799; and (f) payment receipts issued by Stripe. The current list is maintained at virtuousrestaurants.com/authorised-communications.

Any communication purporting to be from Virtuous Restaurants® that is sent from any other email address, domain, or source is UNAUTHORISED, FRAUDULENT, and NOT affiliated with Virtuous Restaurants®. Virtuous Restaurants® expressly disclaims any responsibility or liability for any correspondence, transactions, commitments, or actions arising from such unauthorised communications.

Recipients are expressly warned not to respond, provide information, or take any action based on communications from unapproved email addresses. Virtuous Restaurants® reserves the right to take legal action against any party impersonating or misrepresenting the company in any form of correspondence.

By interacting with the above-listed official email addresses, you acknowledge and agree that these, together with the non-email channels listed above, are the sole authorised communication channels and accept the terms set forth herein.

1. Acceptance of Terms

By accessing or using this website, you acknowledge and agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms, you must immediately cease access to and refrain from using the website.

Your continued use of the website constitutes acceptance of these terms (for orders, acceptance is given by the checkout box described below), and you agree to comply with all applicable laws, regulations, and policies. We reserve the right to modify, update, or amend these terms, and such changes will take effect in accordance with the notice provisions set out in these Terms. It is your responsibility to review these terms and conditions to ensure your compliance.

For users of the Platform’s mobile applications, notice of material changes to these Terms will be provided via an in-app notification prior to changes taking effect.

Orders placed after an updated version of these Terms takes effect are governed by that version. Changes never apply to orders already placed.

Nothing in these Terms of Use is intended to limit or exclude statutory rights of consumers under applicable law.

References to specific legislation in these Terms include references to any legislation that amends, replaces, or supersedes it.

A customer account is required before an order can be submitted. Creating an account and signing in require verification by one-time passcode sent to the mobile number registered to the account, and at least one payment card must be saved to the account before an order can be placed.

Before a Customer can submit an order, the checkout displays a summary of key terms and links to these Terms, the Accountability Policy, the Privacy Policy, and the Partner Restaurant’s Terms and Privacy Policy, and requires the Customer to tick a box confirming that they are 18 or over and accept these Terms, the Accountability Policy and the Partner Restaurant’s Terms. Submitting the order after ticking that box constitutes acceptance of those documents as in force at the time of submission. The Platform records the time the box was ticked and the version of each document (Accountability Policy Section 31.2).

To exercise your right to request human review of any automated decision affecting you, contact support@virtuousrestaurants.com.

Users of Virtuous Restaurants may request deletion of their account and associated personal data at any time through the account settings within the application or by contacting support@virtuousrestaurants.com. Users of Virtuous Restaurants Driver may request deletion of their account and associated personal data at any time through the account settings within the application or by contacting driver.support@virtuousrestaurants.com. Account deletion requests will be processed in accordance with the Privacy Policy and applicable data retention obligations.

2. Intellectual Property Rights

In Sections 2 and 3, “this website” means the Sites as defined above, and the intellectual property provisions in those Sections apply equally to the Sites and to the Platform’s three applications.

All content on this website — including but not limited to:

• Written copy (sales pages, landing pages, email sequences, blog posts)

• Strategies, frameworks, and detailed descriptions of our system 

• Designs, media, branding assets

• Proprietary templates, processes, and workflows

All content, logos, trademarks, and other materials on this website are the exclusive intellectual property of Virtuous Restaurants Ltd and are protected by UK and international copyright law. You acknowledge and agree that no part of this website or its content may be copied, reproduced, distributed, republished, displayed, posted, or transmitted in any form or by any means (including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise) without the prior written consent of Virtuous Restaurants Ltd. Any unauthorised use of the website’s content may result in legal action, including but not limited to full claims for infringement of intellectual property rights, and other legal remedies available under applicable law. All rights not expressly granted herein are reserved by Virtuous Restaurants Ltd.

All intellectual property rights in and to the Platform’s applications — including Virtuous Restaurants, Virtuous Restaurants Console, and Virtuous Restaurants Driver — are the exclusive property of Virtuous Restaurants Ltd and are protected under the same provisions as website content described in this section.

3. Permitted Use

You may:

• View the site using a standard web browser

• Share links to public pages

You may not, under any circumstances, without the express written consent of Virtuous Restaurants Ltd:

1. Copy, duplicate, reproduce, or clone any content, materials, or intellectual property from this website for any commercial, personal, educational, or any other purpose, including but not limited to distribution, public display, or transmission.

2. Use, replicate, or distribute any of our proprietary frameworks, designs, offerings or any other purpose that may compete with or undermine the interests of Virtuous Restaurants Ltd.

3. Scrape, extract, harvest, or reproduce any portion of our website’s content or data, either manually or through automated means, for use on other websites, platforms, or systems, including for the purpose of creating derivative works, compiling databases, or any other use that may violate our intellectual rights.

Any unauthorised use, reproduction, or distribution of content, frameworks, or intellectual property from this website will be considered a violation of Virtuous Restaurants Ltd’s intellectual property rights and may result in legal action, including but not limited to claims for infringement, as well as penalties under UK and international laws.

All content on this website is the exclusive property of Virtuous Restaurants Ltd and is protected under copyright law. Unauthorised copying, reproduction, or distribution of any content is strictly prohibited.

We enforce our intellectual property rights vigorously through all available legal mechanisms under applicable UK law, including the Copyright, Designs and Patents Act 1988, and through any equivalent international copyright enforcement procedures where applicable, including take-down procedures available under the Electronic Commerce (EC Directive) Regulations 2002, as necessary to protect our content.

To support enforcement, we maintain detailed records and timestamped archives of the website’s content using trusted web archiving services. These archives serve as official proof of ownership and content history and will be used to uphold our rights against infringement.

Any attempt to steal, misuse, or infringe upon our content will be met with swift and decisive legal response, if required.

Eligibility: You must be 18 years of age or older to place an order, create a customer account, or use the Platform as a Driver. By using the Platform you confirm you are at least 18 years old and have the legal capacity to enter into binding contracts under the laws of England and Wales. If you are under 18 you must not use this Platform, create an account, or place any order. Virtuous Restaurants Ltd reserves the right to suspend or terminate any account where the user is found to be under 18. Minors and ineligible users are prohibited from accessing or using the Platform. This requirement applies to all customers and Drivers. Restaurant staff using Virtuous Restaurants Console must be at least 16 years old and authorised by their Partner Restaurant, which is responsible for their use of the Console (Section 12.1); staff under 18 must not handle the sale or release of age-restricted items.

Marketplace App: Definition: Restaurants that are included as a standard condition of the Marketplace App under their Platform Services Agreement consent to the Platform displaying their menu, pricing, descriptions, images, allergen information, and availability on a shared digital interface alongside other participating restaurants on the Virtuous Restaurants Application. The partner restaurant remains solely responsible for the accuracy, completeness, allergen compliance, and legality of all content displayed. The Platform acts as a technology host for such content and is responsible only for displaying it accurately as supplied. Restaurants may opt out at any time by written notice to admin@virtuousrestaurants.com, subject to any applicable notice period in their Platform Services Agreement.

Nothing in this Section limits or excludes any rights available under the Copyright, Designs and Patents Act 1988 or other applicable UK legislation, including statutory fair dealing rights for the purposes of research for a non-commercial purpose, criticism, review, or reporting current events.

4. Enforcement & Legal Action

All content and materials on this website are safeguarded by advanced intellectual property protection services. We actively monitor and protect our assets, and will take swift action to address any unauthorised use or infringement. Our proactive approach ensures that any content violations are promptly identified and removed, with legal remedies pursued as necessary under applicable laws.

We actively monitor and track all forms of unauthorised duplication or use of our intellectual property. In the event that infringement is detected:

1. Immediate Action: We will promptly issue formal takedown notices to the relevant platforms, services, or parties involved, demanding the immediate removal of the infringing content.

2. Legal Enforcement: We reserve the right to pursue all available legal remedies, including but not limited to seeking damages, injunctive relief, and any other actions deemed necessary to enforce our rights and protect our intellectual property under both UK and international copyright, trademark, and other applicable laws.

3. Financial Consequences: Infringers may be held accountable for any resulting financial loss, including recovery of legal costs, administrative fees, and damages as part of any legal proceedings undertaken to defend our intellectual property rights.

To the maximum extent permitted by law, Virtuous Restaurants Ltd’s liability to a customer is limited as set out in Section 26.5 of the Accountability Policy, its liability to a Partner Restaurant is governed by the Platform Services Agreement, and its liability to a Driver is governed by the Driver Subcontractor Agreement (Accountability Policy Sections 1.3(b) and 31.15). These limits never apply to liability that cannot be limited by law.

Deliberate falsification of delivery records, orders, or payment disputes may result in permanent account termination and criminal prosecution.

Indemnification: Users agree to indemnify, defend, and hold harmless Virtuous Restaurants Ltd, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising out of: (a) your misuse of the Platform Services; (b) violation of these Terms of Use or applicable laws; or (c) any action or omission by you that causes harm to Virtuous Restaurants Ltd or third parties.

This indemnification obligation does not apply to a Customer acting as a consumer, except in respect of losses caused by that Customer’s deliberate fraud (Accountability Policy Section 26.6A), and is subject to the non-excludable consumer rights preserved elsewhere in these Terms.

The Platform may transfer its rights and obligations under these Terms to another organisation in connection with a merger, acquisition, or sale of substantially all of its assets. It will tell you if this happens, and it will not reduce your rights. Assignment as between the Platform and a Partner Restaurant is governed by the Platform Services Agreement.

The parties submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising under or in connection with these Terms, except that a consumer resident in Scotland or Northern Ireland may also bring proceedings in the courts of their home jurisdiction.

5. Third-Party Links

This site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of those external sites.

Third-Party Content: The Platform may contain links, integrations, or content from third-party services. Virtuous Restaurants Ltd does not control, endorse, or guarantee the accuracy, legality, safety, or performance of any third-party content. Users acknowledge that any interactions with third-party services are at their own risk, and Virtuous Restaurants Ltd disclaims all liability arising from such use.

Force Majeure: Virtuous Restaurants Ltd shall not be liable or responsible for any delay, failure, or disruption in the Platform Services caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, network failures, or technical malfunctions outside its control. This never affects a Customer’s entitlement to a refund or redelivery for an order that is not delivered (Accountability Policy Section 26.4).

Records and Evidence: Virtuous Restaurants Ltd maintains records of Platform activity, transactions, communications, and other relevant data, which may serve as evidence in disputes or legal proceedings. Such records are processed and retained as described in the Privacy Policy.

6. Limitation of Liability

The information provided on this website is for general informational purposes only and is provided ‘as is.’ It does not constitute, and should not be construed as, legal, financial, business, or professional advice. Virtuous Restaurants Ltd makes no representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of any information presented on this site.

By accessing or using this site, you acknowledge and agree that any reliance on such information is at your own risk. Virtuous Restaurants Ltd expressly disclaims any liability for any actions, decisions, or outcomes arising from the use or reliance on any content on this website.

Subject to any liability that cannot be excluded by law, Virtuous Restaurants Ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or business opportunities, resulting from or arising out of the use of, or reliance on, any information contained on this website. You are solely responsible for seeking appropriate professional advice before making any business, financial, or legal decisions based on the content provided here.

Virtuous Restaurants does not guarantee uninterrupted access to the Platform Services and shall not be liable for temporary downtime, delays, or errors caused by technical issues or maintenance, except where caused by its failure to use reasonable skill and care (Accountability Policy Sections 22.4 and 29.2).

Virtuous Restaurants receives payment for the food as the Partner Restaurant’s limited commercial agent (payment to the Platform discharges the customer’s obligation to pay the restaurant) and receives its delivery fee and any service fee in its own right (Accountability Policy Section 31.21.A.5). Payments are processed by Stripe. Subject to your statutory rights, Virtuous Restaurants is not responsible for errors or delays caused by Stripe’s systems.

The liability framework applicable to Partner Restaurants as commercial contracting parties is governed exclusively by the Platform Services Agreement between the Platform and that Partner Restaurant. The per-order liability caps in the Delivery Responsibility, Risk Allocation and Accountability Policy are calibrated to consumer-facing claims only and do not reduce, replace, or supersede the commercial liability framework agreed between the Platform and a Partner Restaurant in their Platform Services Agreement. Partner Restaurants acknowledge that their commercial rights and the Platform’s commercial liability are defined by their individual Platform Services Agreement.

Partner Restaurants further acknowledge that daily late payment rates applicable to overdue commercial invoices under their Platform Services Agreement represent a genuine pre-estimate of the Platform’s operational losses arising from delayed commercial settlement, including Stripe reconciliation disruption, manual recovery costs, and extended chargeback exposure, as more fully described in Sections 4.32 and 31.17 of the Delivery Responsibility, Risk Allocation and Accountability Policy. Partner Restaurants confirm they have had a reasonable opportunity to review and seek independent advice on these provisions prior to entering into their Platform Services Agreement.

Partner Restaurants acknowledge and agree that they bear sole responsibility for the accuracy, completeness, configuration, and ongoing maintenance of all content and information displayed in connection with their account or interface on the Platform, including, without limitation, menu items, pricing, tax information, VAT settings, and any other applicable data (the “Restaurant Information”). All Restaurant Information made available on the Platform shall be deemed to reflect the Partner Restaurant’s own instructions, decisions, actions, or omissions.

The Platform provides Partner Restaurants with the ability to request modifications, updates, or corrections to Restaurant Information through designated communication channels, including but not limited to email and WhatsApp. Partner Restaurants are solely responsible for initiating such requests and for ensuring that any requested changes are accurate and complete.

The Platform shall not be liable for any inaccuracies, omissions, or outdated Restaurant Information, nor for any failure by a Partner Restaurant to request, confirm, or implement changes, except where caused by the Platform’s failure to display the information as supplied or to implement a written instruction accurately (Accountability Policy Sections 1.6 and 1.20). The absence of any modification, or the continued display of existing Restaurant Information, shall not be construed as a limitation of the Platform’s functionality or as an assumption of responsibility by the Platform.

To the fullest extent permitted by applicable law, Partner Restaurants waive any claim against the Platform arising out of or in connection with the display, non-display, accuracy, or completeness of Restaurant Information, including any claim that the Platform failed to provide adequate means or opportunity to amend or update such information, but not any claim that the Platform failed to display information accurately as supplied or to implement a written instruction accurately.
Partner Restaurants may request an export of their order data by contacting admin@virtuousrestaurants.com. The Platform will provide an export in a structured format within a reasonable operational period.

7. Virtuous Restaurants® Independent Registered Drivers WhatsApp Support Channel

The following provisions in Sections 7 through 7.11 apply exclusively to registered independent drivers and prospective independent drivers. They do not apply to customers using Virtuous Restaurants or to restaurant staff using Virtuous Restaurants Console.

7.1 Official Communication & Scam Warning – Read Carefully

• The WhatsApp Group Support Admin Team (‘Admin’) communicates exclusively through public broadcasts to this group, posting delivery opportunities and operational updates. The Admin does not answer questions or respond to messages within the group. The Admin will never contact drivers via direct message (DM), private chat, phone call, SMS, or any off-platform method.
• Any person, number, or account claiming to represent Virtuous Restaurants® outside this public group, other than Platform support on +44 7861 409509, the Driver app, or the authorised email addresses in these Terms, is unauthorised, not affiliated with us, and should be treated as a scam. Do not respond, share information, click links, or take any action. Immediately block and report the sender.
• For official communication, only use: • The authorised email: driver.support@virtuousrestaurants.com • During a live delivery: the Driver app or Platform support on +44 7861 409509
• Group Access: The Virtuous Restaurants Independent Registered WhatsApp Drivers Group is restricted. You must complete the official registration form (sent from driver.support@virtuousrestaurants.com or notifications@legalesign.com), be approved, and be manually added by an admin. This restriction is for compliance with UK laws and regulations and does not create or imply any employment, worker, or contractual relationship.

Report any suspicious contact to driver.support@virtuousrestaurants.com (and to Action Fraud / police / WhatsApp if serious). We take impersonation seriously and will act on valid reports.

7.3 Any private messages, direct messages (DMs), or off-platform contact (e.g., phone calls, SMS, unofficial WhatsApp numbers) claiming to represent the administration, offer jobs, request fees/documents, or demand personal/banking details, other than through the authorised channels listed in these Terms, are fraudulent and must be ignored, blocked immediately, and reported to us at driver.support@virtuousrestaurants.com (and to Action Fraud/police if appropriate). Drivers remain solely responsible for the security and privacy of their own WhatsApp accounts and devices while participating in the group (e.g., using strong passwords, enabling two-factor authentication, not clicking suspicious links). The official Admin account will never send private messages, request payments, or contact you outside the public group. All legitimate Admin communications and updates are posted publicly in this group; delivery opportunities are always available in the Driver app, and Platform support may contact you about a live delivery from +44 7861 409509. If you receive any suspicious message claiming to be from the team, treat it as a scam — do not respond or share information.

7.4 Registration and Approval
Independent drivers must complete an application process, which they will receive by email from driver.support@virtuousrestaurants.com or notifications@legalesign.com. This includes, but is not limited to, identity verification, submission of legally required documentation (e.g., right to work, driving licence where a motor vehicle is used, insurance), acceptance of the Driver Subcontractor Agreement and these Terms, and acknowledgement of the Virtuous Restaurants® Privacy Policy.
Approval of a Driver’s registration (and so access to delivery opportunities in the App), and any separate invitation to the optional Registered Drivers WhatsApp Group, are at the discretion of Virtuous Restaurants® and may be withheld or withdrawn for non-compliance, incomplete or inaccurate information, failure to meet verification standards, operational limitations, or any other lawful reason.
Drivers acknowledge and agree that registration, approval, or participation does not create any employment, worker, agency, or partnership relationship with Virtuous Restaurants®; the Driver’s relationship with the Platform is governed by the Driver Subcontractor Agreement. There is no obligation on Virtuous Restaurants® to offer delivery opportunities or work, nor on drivers to accept them. Access to the WhatsApp group is granted solely as a voluntary communication channel for approved independent driver participants and does not guarantee income, assignments, or any form of engagement.

7.5 Registered Drivers WhatsApp Group
The Platform is under no obligation to offer any work to the Independent Driver (“Driver”), and the Driver is under no obligation to accept any work offered. Participation in this WhatsApp group does not create any contractual, employment, or agency relationship, and does not give any entitlement to work or compensation. The Driver may freely accept or decline any delivery opportunity offered through the official App or by the Company without penalty or consequence, and has full discretion over when and whether they make themselves available for delivery opportunities. A Driver’s decision not to respond to communications, not to indicate availability, or not to accept delivery opportunities shall not result in penalties, disciplinary action, or any reduction in future opportunities. The Driver is solely responsible for managing their own business affairs, including tax obligations, insurance, vehicle costs, and other operating expenses, and is free to provide services to other companies or platforms at any time, including competitors of the Company. Only messages posted by authorised Admins in this group are considered official. Drivers must not act on instructions from unverified individuals, and any person or number claiming to represent Virtuous Restaurants® outside this group, other than through the authorised channels in these Terms, is unauthorised and should be treated as a scam; Drivers must not respond and should block and report immediately. Posting, claiming, or performing delivery work outside the official App, which records and verifies completed deliveries, is unauthorised and will not be recognised as a valid assignment or be compensated by the Company. This WhatsApp group is provided solely as an optional communication channel for posting general updates and delivery opportunities. Participation is entirely voluntary, Drivers may leave the group at any time without penalty or consequence, and by participating, Drivers acknowledge that their contact information may be visible to other participants and that the Company will process personal data in accordance with its Privacy Policy.

7.6 Job Acceptance and Claims
Delivery opportunities may be posted publicly in the Registered Drivers WhatsApp Group.

Acceptance of any opportunity is entirely voluntary. Accepting an opportunity in the App forms an individual engagement for that delivery under the Driver Subcontractor Agreement (Accountability Policy Section 31.21.A.1); it does not create any employment, worker or agency relationship or any obligation to accept future opportunities.

Delivery opportunities posted in the group are notifications only; the same opportunities are available in the official App. A delivery is assigned only when a Driver accepts it in the App. Where more than one Driver attempts to accept the same opportunity, the App assigns it to the first valid acceptance recorded by the App’s timestamp. Assignment records are logged for audit and dispute-resolution purposes.

Drivers are under no obligation to monitor the group, respond to any posting, or accept any opportunity. Failure to respond to any posting carries no penalty, consequence, or reduction in future opportunities.

Drivers must carry out accepted deliveries safely and lawfully and comply with the documentation requirements in the Accountability Policy (Section 3.24). These requirements are applied in accordance with the Driver Subcontractor Agreement and the proportionality principle in Accountability Policy Section 31.22.A.1(vi).

7.7 Security, Fraud, and Data Protections
Drivers are solely responsible for the security of their personal WhatsApp accounts and must take all reasonable measures to prevent unauthorised access. If any issue arises which requires attention; please email driver.support@virtuousrestaurants.com directly.

Within WhatsApp, only messages posted in the official Registered Drivers WhatsApp Group by the Admin are legitimate communications from Virtuous Restaurants®. Any communication outside the authorised channels listed in these Terms claiming to be from Administration is fraudulent and must be blocked, deleted and reported immediately. Virtuous Restaurants® shall process, store, and use WhatsApp data, including messages, and participation chat logs, exclusively for operations, compliance and recognition purposes in accordance with the company Privacy Policy and applicable data protection laws. Drivers may object to this processing or leave the group at any time, as described in Section 14 of the Privacy Policy.

7.8 Voluntary Participation and Liability
Participation in the Registered Drivers WhatsApp Group is entirely voluntary and independent. Drivers acknowledge that access to the Registered Drivers WhatsApp Group and the opportunity to accept delivery assignments do not create employment, worker or agency relationships; the Driver’s contractual relationship with the Platform is the Driver Subcontractor Agreement. Drivers are responsible for ensuring their own safety, insurance coverage, and compliance with all operational, legal, and regulatory requirements while performing any deliveries or related tasks. Drivers and restaurants acknowledge that all Platform rules, policies, and communications, including any cross-referenced documents, are collectively binding, and compliance with them does not create employment or agency relationships under UK law, including IR35. All operational requirements, participation conditions, and data processing practices are disclosed in these Terms, the Accountability Policy and the Privacy Policy, and no voluntary participation, documentation requirement, or prior action shall be interpreted as creating rights, obligations, or liabilities beyond those explicitly stated in these Terms.

7.9 Termination and Administration Authority
Virtuous Restaurants® reserves the right to remove or suspend any driver from the Registered Drivers WhatsApp Group at any time, with or without notice, for non-compliance with these Terms or applicable law, verified breach of Platform security or communication protocols, or where the group is discontinued or restructured. Decisions regarding group participation or approval status are recorded in writing and may be challenged by email to driver.support@virtuousrestaurants.com or under the Driver Subcontractor Agreement. Job assignment is determined by the App (Section 7.6). Removal or suspension does not release drivers from previously accepted Terms & Conditions or legal obligations, including confidentiality and compliance duties. Drivers and subcontractors acknowledge that they are engaged as independent contractors in compliance with applicable UK tax and employment laws, including IR35 where relevant, agree to implement recommended security measures to protect accounts and communications, and understand that all company policies, procedures, and cross-referenced terms are collectively binding, interpreted in accordance with the foundational principles in Accountability Policy Section 31.22.A.1.

7.10 Mandatory Reasonable Security Measures

Users must implement all reasonable security measures, including multi-factor authentication and safeguarding account credentials, to prevent unauthorised access; failure to do so does not create liability for Virtuous Restaurants provided platform security standards are met.

7.11 Limited Liability Compliance with UK Law

Any exclusions or limitations of liability in these Terms shall apply only to the extent permitted under UK law and shall not affect statutory rights of consumers or liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence (Accountability Policy Section 26.5). If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The indemnity in Section 4 does not apply to a Customer acting as a consumer, except in respect of losses caused by that Customer’s deliberate fraud (Accountability Policy Section 26.6A).

8. Disclaimer on Results

Section 8 applies to Partner Restaurants and their use of the Platform’s technology services. It does not apply to customers placing orders through the Virtuous Restaurants application.

Results from the implementation of our strategies, offers, and custom software solutions may vary significantly due to a variety of factors, including but not limited to your restaurant’s expertise, specific location, niche, market conditions, team experience, food quality, food presentation, customer service, and other operational elements that make up success.

While our product suite is meticulously designed to enhance brand value, improve customer engagement, and support potential revenue growth, no specific financial outcomes or performance metrics are guaranteed. Any examples or case studies provided on this website are for illustrative purposes only and should not be interpreted as indicative of future results.

By using this website or Platform services and engaging with our services, you understand and explicitly agree that Virtuous Restaurants Ltd cannot be held liable for any performance, results, or outcomes resulting from the application of any content, strategy, product, or specialised software offered or referenced herein. You further acknowledge that success is dependent on numerous factors outside the control of Virtuous Restaurants Ltd, and that we make no promises or warranties, express or implied, regarding the financial success or operational improvements you may achieve by utilising our solutions.

In no event shall Virtuous Restaurants Ltd be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or any loss of profits, revenues, business opportunities, or data arising from your use of, or reliance on, any content or services provided on this website.

9. Contact

If you have questions regarding these terms, please contact:

Company: Virtuous Restaurants Ltd, registered in England and Wales, Company No. 16314621
Registered office: 27 Streatfield Road, Harrow, HA3 9BP

Email: support@virtuousrestaurants.com
Phone: +44 7861 409509

10. Complaints and Resolution Process

All complaints, refund requests, disputes, risk allocation issues, and any matters relating to the quality, safety, accuracy, delivery, or fulfilment of orders are governed, subject to your statutory rights, by our Delivery Responsibility, Risk Allocation and Accountability Policy (available at https://virtuousrestaurants.com/accountability/), which is incorporated into these Terms of Use by reference.

In the event of any conflict or inconsistency between these Terms of Use and the Delivery Responsibility, Risk Allocation and Accountability Policy, the Accountability Policy prevails in respect of all matters of responsibility, risk allocation, complaints, refunds and dispute resolution, subject always to your non-excludable consumer rights and the order of precedence in Accountability Policy Section 1.3.

The Platform’s role in complaints and refunds is set out in Section 30.13 of the Accountability Policy. It does not decide complaints or refunds about food, which are decided by the restaurant; it is responsible for complaints about its delivery service; and it makes only the operational determinations listed in that Section.

For issues with the food (missing, incorrect or poor-quality items, or allergens), contact the restaurant, which is your contracting party for the food; if you contact us about the food, we will forward it to the restaurant (Accountability Policy Section 17.1). For issues with delivery (lateness, non-delivery, or damage in transit), contact the restaurant or support@virtuousrestaurants.com. Either will pass the issue to the other, and contacting either within the time limits in the Accountability Policy counts as raising it in time. For queries about the platform’s technology or your account, contact support@virtuousrestaurants.com.

For formal legal disputes and escalated matters, resolutions@virtuousrestaurants.com may be used.

The Platform does not decide food complaints (Accountability Policy Section 30.13).

The parties waive any right to class or collective actions. These Terms shall be governed by and construed in accordance with the laws of England and Wales. For the avoidance of doubt, this waiver does not affect any rights available to consumers under UK law, including any rights to bring or participate in collective proceedings available under applicable UK legislation.

All decisions regarding food quality, safety, order accuracy, and refunds and compensation for the food remain the sole responsibility of the relevant restaurant; remedies for failures of the delivery service are decided by the Platform (Accountability Policy Section 30.13(b)). The Platform’s delivery fee and any service fee are refunded as set out in Accountability Policy Section 2.30A. Nothing in these Terms limits or excludes any non-excludable statutory consumer rights under UK law (including the Consumer Rights Act 2015), which remain fully preserved and are exercisable against the relevant restaurant.

In the event that a dispute cannot be resolved through the restaurant’s or the Platform’s complaints process, consumers may seek alternative dispute resolution through a UK-approved ADR scheme. For information on finding an approved ADR provider, consumers may contact the Citizens Advice consumer helpline on 0808 223 1133 or visit citizensadvice.org.uk. Nothing in this clause affects any consumer’s right to bring proceedings before the courts of England and Wales or, for consumers resident in Scotland or Northern Ireland, the courts of their home jurisdiction.

For clarity, support@virtuousrestaurants.com handles general platform and account queries. resolutions@virtuousrestaurants.com is reserved for formal legal disputes and escalated matters arising under these Terms, requests for order and delivery records (Accountability Policy Section 17.4), requests for archived versions of the Accountability Policy (Section 31.2), and proposals under Accountability Policy Section 31.11. This separation is maintained deliberately to ensure that legal correspondence is routed directly to the appropriate handling level without delay, and that a clear audit trail exists for all formal legal communications. Both addresses are authorised communication channels of Virtuous Restaurants Ltd as listed at virtuousrestaurants.com/authorised-communications.

11. Marketplace App

11.1 The Platform operates or may operate a shared digital interface known as the Marketplace App, through which customers may browse menus from multiple participating Partner Restaurants, compare options, and place orders from any participating restaurant.

The Marketplace App is the multi-restaurant discovery and ordering area within the Virtuous Restaurants customer application described in Section 12.1; it is not a separate application.

11.2 Partner Restaurants that are included as a standard condition of the Marketplace App under their Platform Services Agreement consent to the Platform displaying their menu, pricing, descriptions, images, allergen information, and availability information within the Marketplace App for the purpose of enabling customer discovery and ordering.

11.3 When a customer places an order through the Marketplace App, the contract for the supply of food is formed directly between that customer and the relevant Partner Restaurant. The Platform’s role in the Marketplace App is that of technology host and facilitator and, for delivery orders, delivery service provider (Accountability Policy Section 1.12C). All terms of the Delivery Responsibility, Risk Allocation and Accountability Policy apply equally to orders placed through the Marketplace App, including the allocation of responsibility for food quality, order accuracy, and delivery.

11.4 The Partner Restaurant remains solely responsible for the accuracy, completeness, allergen compliance, and legal compliance of all content displayed in the Marketplace App. The Platform does not independently verify, endorse, or assess such content, and is responsible only for displaying it accurately as supplied.

11.5 Partner Restaurants may opt out of the Marketplace App at any time by written notice to admin@virtuousrestaurants.com, subject to any applicable notice period in their Platform Services Agreement.

11.6 Partner Restaurants are included in the Marketplace App as a standard condition of their Platform Services Agreement, unless they have opted out under Section 11.5.
11.7 How restaurants are ordered in the Marketplace App: display order is based on two equally weighted factors, (a) each restaurant’s aggregate Google Reviews rating and (b) the Platform’s periodic assessment of the restaurant’s public social-media activity. No restaurant pays for a higher position, and every participating restaurant is shown. Full details are in Section 31.21.A.4 of the Accountability Policy.

12. Platform Applications and Mobile Distribution

12.1 Platform Applications: The Platform operates or will operate the following distinct applications, each forming part of the Platform Services governed by these Terms of Use:

Virtuous Restaurants — a customer-facing application through which customers may browse participating partner restaurants, place orders, and confirm delivery. Use of this application is subject to these Terms and the Delivery Responsibility, Risk Allocation and Accountability Policy.

Virtuous Restaurants Console — a restaurant-facing application through which partner restaurants receive, manage, and fulfil orders placed through the Platform. Use of this application is subject to these Terms and the Platform Services Agreement between the Platform and the relevant partner restaurant. Access to and use of Virtuous Restaurants Console requires a completed and active Platform Services Agreement with Virtuous Restaurants Ltd. Any use of Virtuous Restaurants Console without a completed and active Platform Services Agreement is unauthorised and constitutes a breach of these Terms. The Partner Restaurant is solely responsible for ensuring that all staff members accessing Virtuous Restaurants Console do so in accordance with these Terms and the Platform Services Agreement. The Partner Restaurant accepts full liability for any breach of these Terms arising from the actions or omissions of its staff using Virtuous Restaurants Console.

Virtuous Restaurants Driver — a driver-facing application through which registered independent drivers receive delivery opportunities, document collections, record delivery evidence, and confirm handover. Access to and use of Virtuous Restaurants Driver requires a completed and active Driver Subcontractor Agreement with Virtuous Restaurants Ltd. Any use of Virtuous Restaurants Driver without a completed and active Driver Subcontractor Agreement is unauthorised and constitutes a breach of these Terms. Use of this application is subject to these Terms and the Driver Subcontractor Agreement between the Platform and the relevant registered independent driver.

Each application constitutes part of the Platform Services. The same governing law, liability framework, and compliance obligations apply across all three applications. Where a provision of these Terms refers to use of the Platform, it applies equally to use of any of the three applications described above.

The Platform may from time to time introduce additional applications or modify existing applications. Any new or modified application forming part of the Platform Services will be subject to these Terms unless a separate agreement expressly governs that application.

12.2 Mobile Application Distribution: Where any of the above applications is made available for download through the Apple App Store or Google Play Store, the following applies.

These Terms of Use are entered into between the user and Virtuous Restaurants Ltd only. Apple Inc. and Google LLC are not parties to these Terms, are not responsible for any of the applications, and have no obligation to provide maintenance, support, or warranty in respect of them.

To the maximum extent permitted by law, any warranty claim relating to any application must be directed to Virtuous Restaurants Ltd and not to Apple or Google. Apple and Google have no responsibility for addressing any claims by the user relating to any application, including product liability, consumer protection, or intellectual property claims.

Apple and Google are third-party beneficiaries of this clause and may enforce it directly against the user.

All use of any application must comply with the applicable App Store or Google Play terms of service in addition to these Terms of Use.

Terms of Use — Version 1.1

Effective 14 May 2026

Virtuous Restaurants Ltd — Company No. 16314621

These Terms are governed by the laws of England and Wales. For general questions about these Terms contact support@virtuousrestaurants.com; for formal legal correspondence and escalated disputes contact resolutions@virtuousrestaurants.com.

Related documents:

Privacy Policy — virtuousrestaurants.com/privacypolicy/

Accountability Policy — virtuousrestaurants.com/accountability/

Authorised Communications — virtuousrestaurants.com/authorised-communications/